Operations Coordinator

Intelcom Courrier Canada INC; City of Moncton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Group insurance

RRSP program

Employee assistance

Job summary

Intelcom | Dragonfly is seeking a Warehouse Associate to support unloading, sorting, and processing packages at our Moncton-area operation. You will verify freight against manifests, scan items, and assist shipping, receiving and inventory tasks to keep the warehouse running smoothly.

The role emphasizes safety, teamwork and accuracy, including handling customer pickups and responding to inquiries by phone and email, with training and mentoring for new staff.

Qualifications

• Experience in unloading trailers and verifying freight against manifests.
• Ability to scan, sort, and process packages including returns.
• Handle customer pickups and provide front desk assistance to customers.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Support and assist shipping, receiving, dispatching, and inventory management.
• Print labels and prepare required documentation.
• Respond to customer inquiries via phone and email.

Skills

Customer service

Data entry

Team collaboration

Health & Safety compliance

Communication skills

Inventory management

Problem solving

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role

At the Heart of the Chain

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Support and assist shipping, receiving, dispatching, and inventory management.
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs.
• Handle customer pickups and (front desk assistance to customer).
• Resolve delivery issues by following SOPs and coordinating with relevant teams.
• Escalate special cases to management when needed.
• Print labels and prepare required documentation.
• Process broker returns and return-to-clients shipments.
• Prepare daily reports and maintain accurate records.
• Perform data entry tasks as needed.
• Train and mentor new employees.
• Collaborate with Operations teams to uphold quality standards.
• Complete supervisor-assigned tasks as required.
• Maintain a clean, organized and hazard-free work environment.
• Comply with all Health & Safety protocols.
• Provide support for clients and IDCs.
• Respond to customer inquiries via phone and email.
• Process customer service email requests.
• Other duties as assigned.
• Schedule: Friday-Mon 3AM-1PM (subject to sort start time based on volume)

Why Join Intelcom | Dragonfly

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

See you soon!

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly - our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we're Dragonfly. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you'll work to achieve our goals... and yours.