Operations Coordinator

Intelcom; City of Lloydminster; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a hands-on warehouse associate to support last-mile logistics. You will unload trailers, verify freight against manifests, scan and sort packages, and assist with shipping, receiving, and inventory control.

The role emphasizes accuracy, teamwork, and adherence to SOPs. You will also help maintain warehouse systems, process returns, and respond to customer inquiries while contributing to a safe, organized work environment.

Qualifications

• Handle loading/unloading and verify freight against manifests.
• Scan, sort, process packages including returns and defective items.
• Assist shipping, receiving, dispatching and inventory management.
• Support warehouse systems to maintain efficiency and accuracy.

Responsibilities

• Maintain safe and organized work environment.
• Train and mentor new employees as needed.
• Collaborate with Operations teams to uphold quality standards.
• Respond to customer inquiries via phone and email and complete documentation.

Skills

Attention to detail

Team collaboration

Communication

Data entry

Problem solving

Tools

Barcode scanning

Inventory software

MS Excel

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• Assistin unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support andassistshipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentationin accordance withSOPs
• Handle customer pickups and (front deskassistanceto customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalatespecial casesto management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports andmaintainaccuraterecords
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks asrequired
• Maintain a clean, organized and hazard-free work environment
• Comply withall Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.