Administrator

QWealth Partnership; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 3 days/week

Job summary

QWealth Partnership in Canada is seeking an Account Administrator/Client Service Representative to join our Wealth Management team. The ideal candidate has 3+ years of experience with Canadian wealth management or brokerage firms and strong client communication skills.

The role offers a North York head office with up to 3 days of remote work weekly. You will handle client account documentation, liaise with custodial/back-office teams, manage inquiries, and support relationship management across

Qualifications

• Experience working at a securities brokerage.
• Experience with client account documentation and administration at a financial services company.
• Client service experience with outstanding oral, written and in-person communication skills.
• Comprehensive understanding of investment account structures and the regulations that govern their administration and compliance.
• Pro-active, service-oriented problem solver with ability to multi-task and perform professionally under pressure.
• Knowledge of various types of investment accounts and related documentation (i.e. Corporate, Trust, RRSP, RRIF, RESP, TFSA, FHSA, RDSP, etc.).
• Strong computer skills including Microsoft Office suite, CRM software, portfolio management and billing systems.
• Knowledge and application of AML/FATCA procedures. Past training an asset.

Responsibilities

• Provide account administration and client service support for wealth management clients.
• Assist clients in completing account documentation and liaise with custodial/back-office teams to set up client accounts.
• Manage inbound inquiries for the Client Service team via ticketing system and oversee account corrections/reconciliation.

Skills

Securities brokerage

Client service

AML/FATCA

CRM software

Microsoft Office

KYC

Tools

D1G1T

DocuSign

CRM systems

Job description

This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.

*** 3+ years experience with Canadian wealth management or brokerage firms required ***

We’re in search of an enthusiastic person with a positive attitude to join our Wealth Management team as an Account Administrator/Client Service Representative.

We are looking for a proactive individual who is committed to self-improvement and expertise development in their field. The successful candidate will demonstrate a strong sense of ownership and responsibility, ensuring accurate and efficient problem-solving daily. An unwavering dedication to the quality of their work is essential. This person will not only take initiative in their professional growth but also consistently uphold high standards in their performance.

The ideal candidate will have excellent people skills and enjoy regular interaction with clients and staff. You are client-service oriented with the ability to manage time efficiently, prioritize work and accurately perform under pressure.

Based out of our head office in North York, this position is eligible to work from home up to 3 days per week with the aide of the best technology, cyber security, and cloud-based platforms.

REQUIRED SKILLS/QUALIFICATIONS:

• Experience working at a securities brokerage.


• Experience with client account documentation and administration at a financial services company.


• Client service experience with outstanding oral, written and in-person communication skills.


• Comprehensive understanding of investment account structures and the regulations that govern their administration and compliance.


• Pro-active, service-oriented problem solver with ability to multi-task and perform professionally under pressure.


• Knowledge of various types of investment accounts and related documentation (i.e. Corporate, Trust, RRSP, RRIF, RESP, TFSA, FHSA,RDSP, etc.).


• Strong computer skills including Microsoft Office suite, CRM software, portfolio management and billing systems.


• Knowledge and application of AML/FATCA procedures. Past training an asset.


• You will work closely with our Portfolio Manager teams across the country and our custodial partner with NBIN in order to service and manage existing and future clients and provide administrative support.


• Learn and operate business systems, operations, onboarding requirements and procedures related to account administration, client reporting, and management fees.


• Create a welcoming environment for clients, prospective clients and partners.


• Assist clients in completing account documentation, liaise with custodial/back office team to set up client’s account structure, track transfers etc.


• Manage inbound inquiries for the Client Service team through our ticketing system, and provide oversight for account corrections/reconciliation, inquiries, account opening, account performance, banking, our portfolio accounting system d1g1t, KYC and client information changes, money movement, transfers, name changes etc., while maintaining services levels and documenting interactions.


• Ongoing relationship management with our partners, including servicing of daily ad-hoc client requests, complex account management with RESP, RSP, TFSA Corrections, RIF/LIF Modifications and transfers.


• Identify workflow improvements and training opportunities to continue to scale the department as we grow through new partner transitions and provide efficiencies with the continued deployment of the QCentral suite of technology.


• Manage relationships with third-party service providers, as required.


• Ensure adherence to compliance regulations and Code of Conduct and Ethics.


• Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with the Firm's policies.


• Participate in special projects as needed.


• Stay current on all company initiatives and communications.


• Working in a team environment, sharing new information and escalating issues when necessary.


• Other responsibilities as dictated by the needs of the business in the areas of client services.


• Proficient in the Microsoft suite of products, DocuSign.

Preferred:

• Prior experience with NBIN back office is an asset


• Knowledge of Excel an asset

What’s the Bottom Line:

• Growth potential as the company rapidly expands