Operations Associate

Russell Tobin; Edmonton; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in the tech industry is seeking an Operations Associate to streamline workflows, manage multiple projects, and enhance communication across markets. Ideal candidates will have 1-2 years of experience, excellent organizational skills, and the ability to thrive in a dynamic environment.

Benefits

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Life & disability insurance

Employee discounts

Qualifications

• 1-2 years of experience in operations, project management, or a related field.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Run and track recurring operational workflows and establish new processes.
• Oversee fraud investigations raised by support teams.
• Monitor the progress of key initiatives and analyze adoption rates of new features.

Skills

Organizational skills

Communication

Adaptability

Attention to detail

Technology proficiency

Job description

Russell Tobin & Associates is currently seeking an Operations Associate to work for our client in the tech industry. Apply now for consideration!

Contract : 12 months

Location : Toronto, ON, Canada

Responsibilities :

• Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.
• Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.
• Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.
• Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.
• Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.

Requirements :

• 1–2 years of experience in operations, project management, or a related field.
• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Adaptability and resilience in a dynamic, rapidly changing environment.
• Quick learner with proficiency in technology, including new software and systems.

Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.