Operations Assistant - Bilingual English and Mandarin

UniUni Logistics; Vancouver; On-site; Full time

Job summary

A leading logistics company in North America seeks a dedicated Operations Coordinator to support team development and ensure efficient workflow. The role involves supervising warehouse operations, managing returns, and promoting safety. Ideal candidates will have strong communication skills and be fluent in English and Chinese. Join a dynamic team that values career development and offers various benefits.

Benefits

Dental insurance

Vision insurance

Medical insurance

Paid Holidays

Paid Time Off

Paid Sick Leave

Management training program

Qualifications

• Fluent in English and Chinese.
• Strong process-oriented thinking.

Responsibilities

• Support the Operations manager in team development.
• Inspect, handle, and stock inbound products.
• Manage returns and assign delivery tasks.

Skills

Communication

Conflict Resolution

Team Motivation

Education

College diploma or international equivalent

Job description

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada and is rapidly expanding in the United States. Founded in 2019, UniUni's innovative, tech-driven, and crowdsourced delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we provide exciting career development opportunities. We value lateral moves equally with vertical promotions, believing all roles should enhance your skills, broaden your experience, and contribute to a rewarding career. If you're ready to join our dynamic team, work hard, and have fun, we invite you to apply online and share how you can be part of our success story.

Responsibilities

1. Support the Operations manager in team development and coordinate with staff at all levels to ensure efficient workflow and smooth communication.
2. Follow standard operating procedures established by management.
3. Inspect, handle, and stock inbound products.
4. Manage returns: count, confirm quantities, assess condition, and complete paperwork.
5. Assign delivery tasks to drivers based on warehouse volume.
6. Supervise warehouse operations according to the quality manual, including managing personnel and/or third-party service providers.
7. Respond promptly to customer inquiries, resolve issues, and communicate service concerns to supervisors.
8. Promote safe work practices among team members.
9. Organize daily cycle counts and monitor variances.
10. Prepare weekly reports.
11. Perform other duties as assigned.

Qualifications

1. College diploma or international equivalent.
2. Fluent in English and Chinese.
3. Strong process-oriented thinking within your area of responsibility.
4. Excellent communication skills, including conflict resolution and people management.
5. Ability to supervise and motivate a team to meet and exceed goals.
6. Availability to work night shifts and weekends.

Benefits

• Dental, Vision, Medical insurance
• Paid Holidays, Paid Time Off, Paid Sick Leave
• Management training program

Salary range: $19 to $20 per hour.