Content Claims Spec Field

Crawford Group; Burnaby; Remote; Full time

Job summary

A leading company is seeking a Content Claims Specialist - Field to support claims handling operations. This role involves customer service, claims processing, and administrative responsibilities. Flexible working arrangements are available, including remote options.

Qualifications

• Experience in customer service and claims processing.
• Ability to operate from a home-based office.

Responsibilities

• Acting as an intermediary between adjusters and policyholders.
• Ensuring accurate processing of content claims.
• Recording daily claims handling activities.

Skills

Customer Service

Claims Assistance

Administrative Skills

Job description

We are currently recruiting for a Content Claims Specialist - Field to join our Edjuster team in the Greater Vancouver area. The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

Role Overview

The Content Claims Specialist - Field plays a multi-faceted role, primarily focusing on four key areas within edjuster’s content claims handling operations:

1. Customer Service & Claims Assistance: Acting as an intermediary between insurance company's property adjusters and policyholders, assisting with inventory and valuations of total loss contents, typically caused by theft, water, fire, and other perils.
2. Claims Processing: Ensuring accurate and timely processing of content claims using edjuster’s claims handling methodology and content claims processing platform, exclaim.
3. Remote Operations: Operating from a well-equipped home-based office, with daily or weekly assignment of new claim files.
4. Administrative Responsibilities: Recording all daily claims handling activities, including hours worked and tasks performed, along with fulfilling administrative duties.

Language and Compensation

This role requires frequent interactions in English, including reading and preparing documents in English.

Base rate: $24/hr