Operations - Area Operations Manager (Guardteck)

Triton Environmental Consultants, Ltd.; Burnaby; On-site; CAD 70,000 - 110,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking an Area Operations Manager to oversee internal operations, scheduling, logistics, audits, and HR administration across multiple security sites.

The role requires coverage of day and night shifts on a rotating basis and availability for emergencies outside scheduled hours. This hands-on leadership position emphasizes efficiency, quality control, and financial oversight including collections.

Qualifications

• Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience.
• Experience managing multi-site operations in a 24/7 environment is essential.
• Strong preference for security industry background and related certifications when applicable.
• Proven ability to manage schedules, coverage, overtime, and on-call demand without compromising security.
• Proficiency with Excel and familiarity with ATS/HRIS and workforce platforms.

Responsibilities

• Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage.
• Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour.
• Approve and track overtime, with active management of OT against budget.
• Maintain the job board and shift assignments; create and update post orders; maintain SOPs.
• Plan deployment for special events, site transitions, and seasonal surges; coordinate audits.

Skills

Organisational skills

Time management

Attention to detail

Deadline management

Written communication

Verbal communication

Customer service

Influence without authority

Emotional intelligence

Confidentiality

Independent and collaborative work

Education

Criminology/Em ergency management/Security management degree or equivalent

Tools

Excel

ATS/HRIS systems

Workforce management platforms

TrackTik

WinTeam

Celayix

CCTV / Access control / Intrusion systems

Job description

Position Overview

The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role. The successful candidate must be available to work both day and night shifts on a rotating basis, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities

Scheduling & Operations Support — 30%

The operational engine of this role.

• Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
• Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
• Approve and track overtime, with active management of OT against budget
• Maintain the job board and shift assignments
• Create and update post orders
• Maintain site-specific SOPs
• Plan deployment for special events, site transitions, and seasonal surges
• Coordinate site audits and follow-up

HR & Employee Administration — 30%

• Resolve payroll discrepancies
• Process vacation and leave requests (sick leave, bereavement, unpaid leave)
• Issue employment verification and reference letters
• Manage resignations and terminations
• Conduct disciplinary meetings and maintain documentation
• Administer performance improvement plans (PIPs)
• Coordinate onboarding and offboarding
• Complete probationary reviews and status updates
• Track certifications and licence renewals (BST, OFA, Use of Force)
• Maintain employee files, digital and physical
• Conduct exit interviews

Equipment, Uniforms & Logistics — 20%

• Track uniform issuance and return
• Allocate equipment and control inventory (radios, vests, flashlights)
• Maintain fleet vehicle usage logs and service schedules
• Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance — 20%

• Track and elevate incident reports
• Support licence and compliance audits, internal and external
• Track WCB claims and coordinate return-to-work
• Monitor employee compliance with training and documentation requirements

Additional Responsibilities

• Participate in regular operations meetings
• Serve on committees as assigned
• Other duties as reasonably assigned

Required Qualifications

Scheduling & Workforce Management — essential

• Demonstrated scheduling experience in a multi-site, 24/7 environment
• Proven ability to maintain coverage and fill rate under pressure
• Experience controlling overtime without compromising coverage
• A structured approach to callouts, no-shows, and last-minute gaps
• Understanding of BC hours-of-work, overtime, and rest-period requirements

Technology

• Strong technical aptitude and comfort learning new systems quickly
• Advanced Microsoft Office skills, particularly Excel
• Experience with workforce management or scheduling platforms
• Familiarity with ATS and HRIS systems

Availability

• Able to work rotating day and night shifts
• Available weekends, holidays, and outside standard business hours as operational needs require
• Reachable for urgent coverage issues

Experience

• Minimum 6 months in the security industry
• Alarm monitoring, dispatch, or call centre experience
• Knowledge of security operations and ACD systems
• Experience with integrated security systems (CCTV, access control, intrusion)

Education

• Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

• TrackTik experience — a significant asset
• Experience with WinTeam, Celayix, or comparable workforce platforms
• Valid BST, OFA, or Use of Force certification
• Experience in a high-growth or fast-scaling organisation
• Class 5 driver's licence

Competencies

Operational

• Exceptional organisational and time management skills
• Strong attention to detail and ability to follow process precisely
• Proven ability to manage tight deadlines and competing priorities
• Sound judgment under pressure, including emergency situations

Interpersonal

• Excellent written and verbal communication
• Strong customer service orientation
• Ability to influence and lead without direct authorityEmotional intelligence to build buy-in and engagement
• Discretion and the ability to maintain confidentiality

Personal

• Works independently and collaboratively
• Honesty, discipline, and commitment
• Self-motivated and effective in a fast-paced environment
• Commitment to continuous, self-directed learning
• A sense of humour and genuine enthusiasm

#GTHP