Operations Analyst II

Jobtailor; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Jobtailor in Toronto is seeking a seasoned Operations Professional to manage complex transaction processing, identify issues, and drive improvements. You will coordinate with partners, lead small projects, and ensure adherence to SLAs while maintaining regulatory compliance.

The role requires 3+ years of relevant experience, an undergraduate degree, and strong skills in data reporting, risk management, and stakeholder engagement. A collaborative, client-focused mindset is essential.

Qualifications

• Undergraduate degree or college diploma required.
• 3+ years of relevant experience in operations or processing.
• Solid understanding of operating environment, processes, and transaction lifecycle for own area.
• Ability to execute standard and non-standard processes with moderate to high-risk/financial impact.
• Familiarity with internal and industry regulations and trends.
• Discretion in handling confidential information.

Responsibilities

• Execute complex transactions and overrides accurately, on time, and according to guidelines, procedures, and SLAs.
• Identify, document, and investigate transaction and process exceptions beyond first-level operations service delivery.
• Coordinate with partners on key initiatives and lead or act as SME for small-scale projects.
• Refer or adjust processing and operational issues to appropriate functions or partners.
• Identify opportunities to improve service delivery and efficiency.
• Analyze process drivers and root causes of operational issues and recommend improvements.

Skills

Transaction Processing

Process Analysis

Data Reporting

Change Management

Audit Review

Customer Issue Resolution

Operational Procedures

Business Process Understanding

Confidential Information Management

Communication

Team Collaboration

Coaching

Problem Solving

Stakeholder Engagement

Education

Undergraduate degree / college diploma

Job description

• Execute complex transactions and overrides accurately, on time, and according to guidelines, procedures, and SLAs
• Identify, document, and investigate transaction and process exceptions beyond first-level operations service delivery
• Coordinate with partners on key initiatives and lead or act as subject matter expert for small-scale projects
• Refer or adjust processing and operational issues to appropriate functions or partners
• Identify opportunities to improve service delivery
• Analyze process drivers and root or systemic causes of cross-functional operational issues and make recommendations
• Support inbound and outbound partner requests and perform adjustments within authority levels
• Contribute to consolidated or aggregated reporting
• Resolve customer issues and explain business processes
• Interact with partners and vendors to provide guidance and address questions or concerns
• Support timely and accurate completion of business processes according to SLA requirements
• Improve standards, policies, procedures, and solutions to support operational excellence
• Monitor internal and industry regulations and trends and assess impacts on operating policies, standards, and procedures
• Conduct research projects, contribute to audit reviews, run testing, and generate reports
• Prepare accurate documentation consistent with client/business intentions and applicable rules and regulations
• Contribute to presentations and communications for management or broader audiences
• Perform due diligence supporting customer transaction accuracy
• Maintain risk management and control processes and escalated high-risk transactions or activities
• Support change-management projects and communicate and document new processes
• Participate in team activities, cross-training, knowledge sharing, and personal performance development
• Provide training, coaching, and guidance to team members and junior staff
• Communicate project and day-to-day activity status to relevant stakeholders
• Support a positive, fair, diverse, and equitable work environment

Requirements

• Undergraduate degree/ college diploma
• 3+ year relevant experience
• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
• Sound level knowledge with some form of related training and/or related experience or skills
• Ability to execute standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact
• General understanding of the overall function and/or businesses supported
• Ability to complete work within specifically defined parameters with guidance/direction from management as necessary
• Understanding of internal and industry regulations and trends
• Knowledge of risk management and control frameworks and methodologies related to operations activities, including Anti-Money Laundering and Business Continuity Management
• Ability to exercise discretion in managing confidential information
• Ability to act as a brand ambassador for Global Operations & Business Services and the bank

Core Competencies

Demonstrates expertise in executing complex transactions and process improvements while adhering to operational guidelines and SLAs. Proficient in risk management, regulatory compliance, and providing training and support to team members.

Highest-signal resume keywords

• Transaction Lifecycle Management
• Risk Management Frameworks
• Operational Excellence
• Process Improvement
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Transaction Processing
• Process Analysis
• Documentation Preparation
• Data Reporting
• Change Management
• Audit Review
• Customer Issue Resolution
• Operational Procedures
• Business Process Understanding
• Confidential Information Management

Soft Skills

• Communication
• Team Collaboration
• Coaching
• Problem Solving
• Stakeholder Engagement

Industry Keywords

• Anti-Money Laundering
• Business Continuity Management
• Service Level Agreements
• Operational Guidelines
• Cross-Functional Collaboration