Operations Analyst (Acting/Contract)

LCBO (Liquor Control Board of Ontario); Toronto; On-site; CAD 67,000 - 114,000; Full time

Benefits offered by this job

Health/Dental Benefits

Employee & Family Assistance Program

Defined Benefit Pension

Discounts on products via Workperks

Job summary

LCBO (Liquor Control Board of Ontario) is hiring an Operations Analyst - Wholesale to provide analytical and reporting support for wholesale programs and collaborate with customers and suppliers. The role focuses on operationalizing new wholesale programs and developing measurements to guide improvements and sales.

Provide support for policies, create user manuals, and document processes while participating in system upgrades and UAT.

Qualifications

• 2+ years of experience in a Supply Chain and/or Wholesale environment.
• Excellent reporting skills of complex analysis methodologies to provide in-depth analyses and recommendations.
• Strong written and oral communication, problem-solving, organization and leadership skills.

Responsibilities

• Provide analytical and reporting assistance to the department and senior management and external parties on all aspects of wholesale programs.
• Build relationships with customers and suppliers to facilitate and maintain wholesale program compliance, while providing extraordinary customer service.
• Support operationalization of policies, create user manuals, and document processes.
• Participate in User Acceptance Testing for system upgrades and enhancements, and issue identification and resolution.
• Contribute and collaborate on special projects and assignments as required.

Skills

Analytical skills

Communication

Problem solving

Independent work

Education

Post-secondary education in Business Administration or Supply Chain Management

Tools

Power BI

Microsoft Access

MS Office

Job description

Operations Analyst - Wholesale

Location: 100 Queens Quay East, 9th Floor, Toronto

Number of Openings: 2

Pay: $66,671.00 - $113,578

This is an onsite role #LI-Onsite Operations Analyst - Wholesale In this role as an advisor and collaborator, you will be part of a growing and evolving area of Supply Chain & Wholesale by providing insightful expertise on wholesale operations, programs and projects. You will support the operationalization of new wholesale programs for customers and suppliers by developing and reporting on measurements that guide process improvements and improve sales. You will provide technical leadership and support to departmental staff and project teams using analytical tools and methodologies. If you are looking for a exciting opportunity to be a part of a new programs, improve operations, seek out efficiencies, and develop positive customer and supplier relationships, then this is the role for you!

About the Role

Provide analytical and reporting assistance to the department and senior management and external parties (i.e., government) on all aspects of wholesale programs. Build relationships with customers and suppliers to facilitate and maintain wholesale program compliance, while providing extraordinary customer service. Provide support to operationalize policies, create user manuals, and document processes. Participate in User Acceptance Testing for system upgrades and enhancements, and issue identification and resolution. Contribute and collaborate on special projects and assignments as required.

About You

Post-secondary education in Business Administration or Supply Chain Management, or equivalent experience.

2+ years of experience within a Supply Chain and/or Wholesale environment, with expertise in Supply Chain activities, functions, processes, concepts, and legislation.

Excellent reporting skills of complex analysis methodology to provide in-depth analyses and to make recommendations.

Strong written and oral communication, problem-solving, organization and leadership skills are necessary.

Collaborative team member with the ability to work independently to achieve deadlines.

Experience with Microsoft Office Suite and query tools, MS Power BI and Access.

Benefits

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

Culture and Inclusion

Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

Accommodation Statement

If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Work Hours: 36.25

Union / Non-Union: Non-Union

Job Posting End Date: September 16, 2026