Operations Analyst - 12 Month Contract

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading bank seeks an Operations Analyst in Toronto to manage corporate and commercial loan products. The role involves processing loans, ensuring accuracy, and providing exceptional client service while working within a dynamic team. Candidates should have a degree in Business, Accounting, or Finance along with excellent attention to detail and strong client relationship skills.

Benefits

Competitive compensation

Wellbeing support and additional offers

Employee and family assistance programs

Qualifications

• Degree in Business, Accounting, or Finance required.
• Experience in loan processes, attention to detail, and client service.
• Advanced skills in Microsoft Excel are essential.

Responsibilities

• Process corporate and commercial loans while adhering to policies.
• Provide exceptional client service to internal and external partners.
• Collaborate within the team to ensure loan requests are addressed.

Skills

Business Banking

Client Service

Credit

Critical Thinking

Customer Service

Finance

Loan Processing

Microsoft Excel

Teamwork

Education

University degree or College diploma in Business, Accounting, or Finance

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be working with the Corporate and Commercial Loan Operations team, on behalf of US and Canadian Large Corporate and/ or Canadian Commercial Banking clients, within Credit Processing Services (CPS), Capital Markets and Wealth Management Operations. As an Operations Analyst, you will be responsible for processing corporate and commercial loan products, updating loan systems (Advanced Commercial Banking System (ACBS), etc.), liaising with internal/external business partners, and disbursing funds to clients ensuring all due diligence requirements are followed and Service Level Agreements are met, by managing multiple concurrent objectives, activities, and making effective judgments as to prioritizing and time allocation. The hours are M-F 9:30am to 6:00pm, however, this may change depending on business needs and overtime may be required due to high volumes.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Processing & Attention to detail - Ensure that transactions are completed accurately, on a timely basis, and in accordance to CIBC's policies and procedures while dealing with high volumes and tight timelines. Process loans terms, maintain loans and collect appropriate interests and fees with minimal supervision.
• Providing Exceptional Client Service - Provide high level of customer service to internal and external business partners via email and phone calls.
• Teamwork - Collaborate as a team to ensure all loan requests are fulfilled and provide backup support for your colleagues to succeed as a team.
• Loan Processes - Experience with corporate and commercial loan processes and products (Risk Free Rate (RFR) / SOFR, CORRA, demand loans, sub-credits, Letters of Credit, non-performing loans, etc.), loan advancing, rollover and conversion. You have working knowledge with MS Office applications (advanced Excel). Experience with Advanced Commercial Banking System (ACBS) will be an strong asset.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You have a University degree/ College diploma in Business, Accounting or Finance or equivalent practical experience.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-06-08

Job Location

Toronto-595 Bay St., 7th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Business, Business Banking, Business Loans, Capital Markets, Client Service, Credit, Critical Thinking, Customer Service, Finance, Lending, Loan Funding, Loan Operations, Loan Processing, Loan Servicing, Microsoft Excel, Microsoft Office, Microsoft Word, Operations Management, People Management, Reconciliations (Inactive), Risk Management, Teamwork, Wealth Management, Wealth Management Operations