TDS Operations Analyst III

TD Securities Limited; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

TD Securities is seeking an Operations Analyst III to support payment modernization initiatives. The role involves product ownership, stakeholder engagement, and leveraging Agile practices. Ideal candidates will possess deep knowledge of payment systems and strong communication skills to navigate complex business environments.

Benefits

Health and well-being benefits

Career development programs

Paid time off

Banking benefits and discounts

Qualifications

• 3+ years relevant experience in Project Management or Product Ownership.
• Substantial knowledge of payment systems such as Canada Lynx and SWIFT messages.
• Experience utilizing Agile methodologies.

Responsibilities

• Lead product development and platform features in payments.
• Engage with stakeholders to define requirements and manage expectations.
• Employ Agile practices for effective product delivery.

Skills

Stakeholder Management

Critical Thinking

Agile Methodologies

Product Development

Communication

Education

Bachelor's Degree or equivalent

Certifications in PMP or Agile

Tools

Jira

Confluence

MS Office

Job description

Join to apply for the TDS Operations Analyst III role at TD Securities

3 days ago Be among the first 25 applicants

Join to apply for the TDS Operations Analyst III role at TD Securities

Get AI-powered advice on this job and more exclusive features.

Work Location :

Hours

37.5

Line Of Business

TD Securities

65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview :

Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities. Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls. To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits.

GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry. We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint. Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily.

Position Overview

This position is for a Business Application Owner Delegate in our Payment and Deposits Solutions team and requires subject matter expertise in payment & deposits product domains and substantial knowledge in product capability ownership. The candidate will be responsible for specialized product development of payment and deposits capabilities using Agile / Scrum methodologies. This will be accomplished by integrating knowledge of how Payments and Deposits functions deliver outcomes for multiple business areas at leading financial institutions. The role involves interpreting business challenges, recommending development opportunities, leading cross-functional projects, and developing new solutions. Effective communication, stakeholder management, and ability to build alignment with senior management are essential.

Job / Role Responsibilities

Product & Capability Ownership :

• Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and / or direction based on the end-to-end customer experience when making decisions.
• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.
• Empowered to make delivery decisions and assess / mitigate / manage risks.
• Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.
• Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.
• Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training).

Modern Way Of Working

• Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
• Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
• Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

Stakeholder Management :

• Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
• Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
• Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
• Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation

• Convey complex concepts clearly, transforming information into compelling business narratives.
• Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving

• Utilize critical thinking and conflict resolution skills to address complex challenges.
• Recommend best practices for improving products, processes, or services.
• Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience

• 3+ years relevant experience.
• 3+ years in Project Management, Product Owner, Testing Practices, and / or Agile delivery experience.
• Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product & Capability Domain Knowledge

• Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
• Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Knowledge of non-wire payment methods like drafts and checks.
• Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
• Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive / support deposits transformation, an asset.
• Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
• Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
• Experience with payment data, canonical models, and payment data mapping.
• Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Preferred Qualifications

• Proficient in MS Office and collaboration tools like Jira and Confluence.
• Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
• Tier 1 bank or financial institution experience preferred.
• Strong oral and written communication skills.
• Ability to work collaboratively and independently, exercising sound judgment.
• Skilled in data analysis and capable of thriving in ambiguous situations.
• Demonstrated storytelling skills and documentation skills.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Investment Banking

Referrals increase your chances of interviewing at TD Securities by 2x

Get notified about new Operations Analyst jobs in Greater Toronto Area, Canada .

Mississauga, Ontario, Canada $40.00-$50.00 19 hours ago

information technology (IT) support analyst

Business & Systems Analyst (12-month Contract)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.