Operations Analyst

RBC; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Stock where applicable

Job summary

RBC Global Asset Management in Vancouver seeks an Operations Analyst to support PH&N Investment Services and PH&N Institutional back-office operations. You will blend technical problem-solving with operational know-how to keep mutual fund operations running smoothly and ensure clients receive excellent service.

Responsibilities include tax reporting preparation, application support for mutual fund software, and driving automation to improve efficiency and accuracy, collaborating with technology

Qualifications

• Understanding of mutual fund client tax and regulatory reporting.
• Intermediate-to-advanced Excel & SQL skills (Creating/editing SQL queries, VBA scripts, & Macro code).
• Hands-on experience with AI, robotic process automation (RPA), or digital workflow technologies to improve complex processes.
• Strong comfort with technology and a desire to solve operational challenges.
• Ability to analyze problems and recommend and implement practical solutions.

Responsibilities

• Assist with the preparation and delivery of client tax reporting for mutual fund accounts.
• Ensure timely and accurate client reporting to satisfy regulatory obligations.
• Troubleshoot and support core mutual fund applications.
• Test third-party software, understand impact to RBC GAM, and communicate impact to internal teams.
• Become a go-to resource for application issues and optimization.
• Translate technical possibilities into operational improvements and speak fluently with technology partners.
• Identify operational challenges and implement creative solutions – documenting them.

Skills

Mutual fund tax reporting

Excel & SQL

AI / RPA / digital workflows

Tech-savvy

Problem solving

Education

Post-secondary education

Tools

Unitrax

DCCM

Job description

Job Description

Join RBC Global Asset Management’s Client Services Operations team as an Operations Analyst. You’ll support PH&N Investment Services and PH&N Institutional businesses from our dynamic back-office. Working alongside a collaborative team, you’ll combine technical problem-solving with operational expertise to keep our mutual fund operations running smoothly and ensure our clients receive excellent service. https://www.rbcgam.com/en/ca/

What is the opportunity?

Join RBC Global Asset Management’s Client Services Operations team as an Operations Analyst. You’ll support PH&N Investment Services and PH&N Institutional businesses from our dynamic back-office. Working alongside a collaborative team, you’ll combine technical problem-solving with operational expertise to keep our mutual fund operations running smoothly and ensure our clients receive excellent service. https://www.rbcgam.com/en/ca/

What will you do?

Support Regulatory & Client Reporting (45%)

• Assist with the preparation and delivery of client tax reporting for both registered and non-registered mutual fund accounts (Including T3/T5 slips, T4 income slip, contribution receipts).
• Ensure timely and accurate Client Reporting is generated and delivered to our clients to satisfy regulatory obligations.

Provide Application Support (30%)

• Troubleshoot and support core mutual fund applications used by the RBC GAM team members.
• Test third-party software, understand impact to RBC GAM, and communicate impact to internal teams.
• Become a go-to resource for application issues and optimization.

Build Automation Solutions & Improve Operations (25%)

• Understand technical applications, systems architecture, and emerging technologies (AI, RPA, digital platforms). Translate technical possibilities into operational improvements and speak fluently with technology partners.
• Identify operational challenges and recommend and implement creative solutions – contributing to continuous improvement, increase productivity, and error reduction. Document solutions created.

What do you need to succeed?

Must-Have

• Understanding of mutual fund client tax and regulatory reporting.
• Intermediate-to-advanced Excel & SQL skills (Creating/editing SQL queries, VBA scripts, & Macro code.)
• Hands-on experience with AI, robotic process automation (RPA), or digital workflow technologies to improve complex processes.
• Strong comfort with technology and a desire to solve operational challenges.
• Ability to analyze problems and recommend and implement practical solutions.

Nice-to-Have

• Project management or vendor management experience
• Quality Assurance or software testing background
• Familiarity with LTIMindtree applications (Unitrax/DCCM)
• 2+ years in a fast-paced back-office or operations environment
• Post-secondary education in a related field

What's in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

The expected salary range for the above position is $65,000 - $75,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address

WATERFRONT CENTRE, 200 BURRARD ST:VANCOUVER

City

Vancouver

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-26

Application Deadline

2026-09-09

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.