Operations Analyst

Trooh; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

RRSP matching

4.5 Day Work Week

Training opportunities

December holiday closure

Job summary

Trooh in Toronto is seeking an Operations Analyst to support campaign delivery and connect venues, technicians, and internal teams. You’ll design dashboards, monitor KPIs, and help resolve operational issues to ensure timely execution.

Ideal candidates bring 2–4 years in a similar role, strong Excel/SQL/Power BI/Tableau skills, and experience with CRM or ticketing systems like HubSpot. This is an on-site role with a dynamic, team-oriented environment at Trooh.

Qualifications

• 2–4 years of experience in a similar role.
• Strong digital fluency with data tools to analyze and report performance.

Responsibilities

• Create and maintain dashboards and reports using SQL, Power BI, and Tableau.
• Prioritize and assign tickets to technicians via Trooh’s ticketing system.
• Communicate with technicians and internal teams to ensure timely, quality work.
• Identify trends and inefficiencies to drive operational improvements.
• Coordinate between venues, technicians, and internal teams for smooth operations.

Skills

Excel

SQL

Power BI

Tableau

Education

Degree in Operations

Data Analytics degree

Tools

HubSpot

Job description

This is an exciting opportunity for a highly organized, detail-oriented, and digitally capable Operations Analyst to join our fast-paced team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is a key operational link between Trooh’s venues, technicians, and internal teams - requiring strong communication skills, excellent coordination skills, and the ability to troubleshoot issues efficiently.

The hours of work may vary from 9:00 am to 6:00 pm (Afternoon/Evening shift)

Accountabilities and Responsibilities

Automations and Projects

• Support operational reporting and metrics tracking through the creation and maintenance of dashboards and reports using SQL, Power BI, and Tableau.
• Participate in special projects, assignments, and administrative duties as needed.
• Ensure team KPIs are being met and recommend process improvements based on patterns or operational inefficiencies.
• Assist in the design of scalable reporting solutions to monitor field operations, ticketing workflows, and digital screen uptime.

Daily Operations

• Prioritize and assign tickets to technicians through Trooh’s ticketing system.
• Serve as the primary contact for technicians, managing communication and ensuring jobs are completed to Trooh’s quality and timing expectations.
• Independently track and follow up on tickets, proactively resolving delays or issues with urgency.
• Serve as the operational link between venues, technicians, and internal teams to ensure smooth coordination and clear communication.
• Set clear expectations on technician fees at the outset of each job, ensuring quotes are reasonable and aligned with scope; review and reconcile charges to confirm accuracy and flag discrepancies.

What you offer

• Degree in Operations, Marketing, Business Management, Data Analytics or a related discipline with 2 – 4 years of experience in a similar role.
• Strong digital fluency: confident using tools like Excel (pivot tables, formulas), SQL, Power BI, and/or Tableau to analyze data, build dashboards, and generate performance reports
• Comfortable working with data to identify trends, inefficiencies, and actionable insights that support operational improvements
• Familiarity with CRM or ticketing systems (e.g., "HubSpot") and basic database concepts
• Excellent communicator: able to write clearly, speak with confidence, and adapt tone/style to suit different audiences (technicians, internal teams, venue partners).
• Exceptionally organized and detail-oriented, with the ability to manage shifting priorities and tight deadlines without missing a beat.
• The ability to hold people accountable and keep others on track of work assignments.
• Self-motivated, reliable, and solutions-oriented—you don’t wait for direction to act.
• Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand.

What a career at Trooh can offer you

• Competitive compensation packages
• Full benefits including RRSP matching
• Generous paid time off as well as a December holiday closure
• 4.5 Day Work Week
• Milestone Recognition Program
• Training opportunities: Online and leadership development training
• Vibrant team-work environment

Pay Transparency

• The expected salary range is $65,000 - $75,000, commensurate with experience.

Vacancy Status

• This vacancy is new position created to support business growth and team needs.

Trooh is a leading American media company, reaching millions of Gen Z consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting to 18-24’s, we have built scale and impact through our campus environments in over 1000+ colleges and universities nationwide. Trooh’s extensive addressable media, spread across thousands of high dwell-time locations, ensures high-impact solutions to engage Gen Z consumers at the right time. As a Great Place to Work certified organization, Trooh is equally committed to fostering a culture built on trust, inclusion, and employee engagement.

We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.

Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.