Operations Advisors

Rennaï; Mount Royal; On-site; CAD 30,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rennaï in Montreal invites applications from meticulous Operations Advisors to enhance our customer experience. Reporting to the Operations Manager, you will ensure shipments are received, labeled, and merchandised, and help maintain a well-organized store environment for a premium self-care experience.

This role involves customer service, inventory handling, store operations, training new staff, and adhering to safety and cash-handling policies.

Qualifications

• High school diploma and/or entry-level retail experience.
• Excellent interpersonal and communication skills; ideally bilingual in French and English.
• Professional appearance and demeanor.
• Solid organizational and multitasking abilities.
• Attention to detail and accuracy in handling inventory and transactions.
• Basic math skills for cash handling and inventory calculations.
• Ability to work in a fast-paced environment.
• Ability to lift up to 20 kg.
• Flexibility to work early mornings, late evenings, weekends, holidays, and overnight shifts.

Responsibilities

• Greet customers warmly, resolve inquiries, handle complaints, and escalate issues when needed.
• Assist product selection, provide recommendations, and process sales with up-to-date info.
• Receive and inspect shipments; label and price merchandise; perform stock counts.
• Restock, organize, maintain cleanliness, report maintenance or safety issues, and manage cash register transactions.
• Follow policies on safety, security, cash handling; stay updated on product knowledge.

Skills

Interpersonal skills

Communication skills

Bilingual (French/English)

Organizational skills

Attention to detail

Math skills

Team flexibility

Physical capability (lift 20 kg)

Fast-paced environment

Education

High school diploma or equivalent

Job description

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking talented and meticulous Operations Advisors entrusted with advancing the success of our business through exceptional customer service.

The successful candidates will ensure all shipments are well received, labeled, and merchandised, and play a critical role in creating a smooth and efficient customer experience by maintaining a well-organized and clean store environment.

Reporting to the Operations Manager, the Operations Advisor will be trained and will provide exceptional service to our valued clientele, helping them discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

1. Customer Experience

• Greet customers with warmth and empathy, and aid with their inquiries, addressing concerns, resolving complaints, and escalating issues when necessary, in order to ensure a positive and consistent shopping experience.
• Assist customers with product selection, offer recommendations, and process sales transactions while providing up-to-date information on product features, promotions, and pricing.

2. Inventory Management

• Receive, inspect, and process incoming merchandise shipments.
• Unpack and organize products and ensure they are properly labeled and priced, according to company guidelines.
• Perform regular inventory counts as well as monitor stock levels, reconciling discrepancies with the store’s inventory management system, and communicating with the store manager or purchasing department to reorder merchandise.

3. Store Operations

• Restock and arrange merchandise (products, tools, and hygiene), inventory control, cleanliness/organization, and product allocation to ensure adequate stock levels and visual presentation at all times.
• Monitor and report any maintenance or safety issues to the appropriate personnel.
• Operate cash registers and handle financial transactions accurately, including cash, credit cards, and other forms of payment, as needed.
• Follow opening and closing procedures, including cash reconciliation, and securing the store premises.
• Collaborate and communicate effectively with team members by sharing information, feedback, and ideas, to foster trust and accountability and achieve store goals and objectives.
• Support team members by assisting in training new employees on store operations, policies, and procedures, and helping during busy periods or when assistance is required.

5. Adherence to Policies

• Adhere to company policies and procedures, including but not limited to, those related to safety, security, and cash handling.
• Comply with applicable laws and regulations, such as those related to customer privacy and product handling.
• Stay updated on product knowledge and industry trends through training sessions and informational materials.

THE FIRST SIX MONTHS

Months 1 – 6

Training, merchandising, and overall store opening, and operations.

SKILLS AND EXPERIENCE YOU WILL NEED

• High school diploma and/or entry-level retail experience.
• Excellent interpersonal and communication skills; ideally bilingual in French and English.
• Professional appearance and demeanor.
• Solid organizational and multitasking abilities.
• Attention to detail and accuracy in handling inventory and transactions.
• Basic math skills for cash handling and inventory calculations.
• Ability to work in a fast-paced environment.
• Ability to lift up to 20 kg.
• Flexibility to work early mornings, late evenings, weekends, holidays, and overnight shifts.

BONUS POINTS IF YOU

• Have previous experience in a retail or customer service environment.
• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.