Operations Advisor

dialogue-en; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

App access

Mental health support

Insurance

Health spending

Dental coverage

Fitness reimbursement

Vacation

Wellness days

Volunteer day

Hybrid work

Work abroad

Incentives

RRSP matching

Learning budget

Mentorship

Parental leave

Job summary

Dialogue is Canada\'s leading virtual care provider seeking an Operations Advisor in a Montreal/Toronto hybrid role. You will support growth and member experience initiatives, lead continuous improvement across Primary Care programs, and drive data-driven decisions to boost operational efficiency and provider experience.

You will collaborate with cross-functional teams, become a subject-matter expert for Medical Operations, manage priorities in a fast-paced startup environment, and contribute to

Qualifications

• 2+ years of experience in an operational role or corporate strategy/consulting role.
• Experience in healthcare, startup environment and customer experience is a plus.
• Bachelor degree in business administration or relevant field.
• Strong project and operational management capability to drive cross-functional initiatives.
• Experience with data analysis, business case creation and costing analysis.
• Interest in people management and managing large cross-functional teams.
• Strategic thinking and problem-solving at operational level in a proactive, collaborative way.
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment.
• Excellent oral and written communication skills; in-office presence at least 3 days a week.

Responsibilities

• Support priority strategic initiatives with analysis, synthesis, and execution support to drive impact across Operations.
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience.
• Support and provide financial/operational/data analyses to support strategic direction and evaluation.
• Provide operational advisory in development and prioritization of new and improved processes across Medical Programs.
• Manage cross-functional relationships and monitor/support Primary Care responses across internal channels.
• Become a subject-matter expert for Medical Operations.

Skills

Operational experience

Strategy consulting experience

Healthcare industry experience

Startup environment experience

Customer experience experience

Education

Bachelor's in Business Admin

Job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Operations Advisor

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

• Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
• Support and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
• Become a subject-matter expert for Medical Operations

We'd love to hear from you if you have

• Based in Montreal or Toronto
• 2+ years of experience in an operational role or corporate strategy/consulting role
  • Experience in the healthcare industry, in a startup environment and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field
• Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
• Experience with data analysis, business case creation and costing analysis
• Interest in people management and in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication skillsRequired to be in the office at least 3 days a week

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal office, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up