Operations Administrator II

FedEx Logistics; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Job summary

FedEx Logistics in Ottawa is seeking a Seasonal Full-Time Ops Admin II to perform clerical and administrative tasks across hub and station areas, including linehaul, records, QA and customer service. You will handle damaged and mis-addressed packages to optimize delivery times and serve as the first line of contact for customers on a range of issues.

Requires a high school diploma and at least two years in customer service or clerical work; experience in dock operations is a plus.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• General business skills: typing, data entry and review; use of phone, copier, and fax.
• Microsoft Office and web-based applications experience.
• Customer service skills to respond to requests.
• Time management, organizational and multi-tasking in fast-paced environment.

Responsibilities

• Perform clerical and administrative functions for hub and station areas including linehaul, records management, quality assurance and customer service.
• Tend to damaged and incorrectly addressed packages to optimize delivery time.
• Serve as customer’s first line of contact for a variety of issues.

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Data entry

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Transparence Salariale:

Salaire:

Détails Supplémentaires: **SEASONAL Full-Time Ops Admin II [NC95L] position for PEAK up to 3 months* Shift: Mon to Wed & Sat & Sun, starting approx. 7AM - note: shift timings may change/vary based on operational needs.

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre votre candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.