Operations Administrator I

FedEx; Markham; On-site; CAD 25,000 - 30,000; Full time

Job summary

FedEx is seeking a Seasonal Ops Admin in Markham, Ontario to handle clerical and administrative duties across hub and station areas, including linehaul coordination, records management, quality assurance, and customer service. You will address damaged or misaddressed packages promptly to support on-time delivery.

The role requires a high school diploma or GED, strong typing and data entry skills, and proficiency with Microsoft Office and web-based tools.

Qualifications

• High School Diploma or GED required.
• Proficiency with typing, data entry and review; use of phone, copier, and fax.
• Microsoft Office and web-based applications experience.
• Strong customer service skills and professional communication.
• Time management and multi-tasking in a fast-paced environment with attention to detail.

Responsibilities

• Perform clerical and administrative functions for hub/station operations (linehaul, records management, QA, customer service).
• Tend to damaged and incorrectly addressed packages to optimize delivery time.
• Serve as the first point of contact for customers on a variety of issues.

Skills

Typing

Data entry

Phone use

Microsoft Office

Customer service

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Seasonal Ops Admin position. The shift details are as follows: Sunday: 8:00 AM - 3:30 PM Monday to Thursday: 13:30 PM - 8:30 PM. Posted date 9th Oct and unposted date: 16th Oct at 9am

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.