Operations Administrator I

FedEx; Comox; On-site; CAD 21,000 - 28,000; Full time

Job summary

FedEx in Comox Valley is seeking a seasonal Customer Service Representative to handle clerical tasks across hub and station operations, manage records, and assist customer inquiries to help optimize delivery times.

This role requires a high school diploma or GED, strong typing and data entry, MS Office and web-based tools, and the ability to stay organized in a fast-paced environment. Shifts are Mon-Fri 05:30am–10:30am PST; up to 12 weeks, with potential for more depending on business needs.

Qualifications

• High School Diploma or GED required.
• Typing, data entry and review; use of phone, copier and fax.
• Microsoft Office and web-based applications knowledge.
• Customer service skills to respond professionally.
• Time management, organization and multitasking in a fast-paced environment.

Responsibilities

• Perform clerical and administrative tasks for hub and station operations.
• Tend to damaged and incorrectly addressed packages to optimize delivery time.
• Serve as a first point of contact for customers with various issues.
• Handle records management and quality assurance duties.

Skills

Typing

Data entry

Customer service

MS Office

Time management

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED required

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Additional Details:

Posted 10/13/2026. This is a seasonal CSR position up to 12 weeks. Shifts are Mon-Fri 05:30am-10:30am PST. Must be able to work 5 days per week.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.