Operations Administrator

FlyOver Iceland; Banff; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Join an inclusive, global team

Free access to Pursuit attractions and

Discounts on hotel stays, dining, and

Mental health resources access

Job summary

Pursuit is seeking a Maintenance Administrative Support professional to assist the Operations Manager and maintenance team in Banff. You will help organize activities, manage CMMS, and maintain detailed records of job details and reports.

You will coordinate schedules, liaise with clients and suppliers, and support procurement, budgeting, and safety compliance. This role emphasizes guest-focused, efficient operations and ongoing process improvements.

Qualifications

• Guest service-oriented mindset and a passion for delivering memorable experiences.
• Mature, energetic, dependable, and able to manage multiple tasks simultaneously.
• Proven experience in an administrative role, preferably within operations or maintenance.
• Strong knowledge of Microsoft Office applications.
• Proficient in computer usage and general office equipment.
• Knowledge of Computerized Maintenance Management Systems (CMMS) is an asset.
• Proven ability to work within strict policy/procedures and guidelines.
• Demonstrates key leadership qualities.
• Ability to reason, react, and listen with quick, thoughtful judgement, while remaining calm under pressure.
• First Aid Training and Driver’s license an asset.

Responsibilities

• Maintenance Administrative Support: Provide administrative assistance to the Operations Manager and the maintenance team, ensuring all operational activities are organized and efficient.
• Oversee the maintenance and execution of all Computerized Maintenance Management System (CMMS) operations
• Maintain accurate records of maintenance activities, including job details, service reports, and equipment usage. Prepare and file reports as needed.
• Scheduling & Coordination: Manage and coordinate maintenance schedules, ensuring all work orders are assigned to the appropriate teams and completed on time.
• Liaise with clients to confirm job requirements and timelines; coordinate staffing, training, development, and meetings.
• Vendor & Supplier Management: Assist in the procurement of materials, tools, and supplies for maintenance activities; coordinate with suppliers for timely delivery.
• Cost Control & Budgeting: Help track and manage expenses related to maintenance projects, including PO creation, invoicing, and month-end reporting.
• Health & Safety Compliance: Ensure maintenance activities comply with safety regulations and company policies; monitor and report on safety standards.
• Communication: Act as a point of contact for clients, suppliers, and internal teams; provide updates on project status.
• Process Improvement: Identify and implement improvements to enhance efficiency and guest experience.

Skills

Guest service mindset

Multitask management

Administrative experience

Microsoft Office

Computer proficiency

CMMS knowledge

Policy compliance

Leadership

Calm under pressure

First Aid & Driver’s license

Tools

CMMS

Microsoft Office

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Maintenance Administrative Support: Provide administrative assistance to the Operations Manager and the maintenance team, ensuring all operational activities are organized and efficient.
• Oversee the maintenance and execution of all Computerized Maintenance Management System (CMMS) operations
• Maintain accurate records of maintenance activities, including job details, service reports, and equipment usage. Prepare and file reports as needed.
• Scheduling & Coordination: Manage and coordinate maintenance schedules, ensuring all work orders are assigned to the appropriate teams and completed on time. Liaise with clients to confirm job requirements and timelines. Collaborate with Operations Assistant Managers to coordinate staffing, training, development, staff meetings and scheduling
• Vendor & Supplier Management: Assist in the procurement of materials, tools, and supplies required for maintenance activities. Coordinate with suppliers to ensure timely delivery of resources.
• Cost Control & Budgeting: Help track and manage expenses related to maintenance projects, ensuring adherence to the budget and reporting any discrepancies. Assist with the administration of purchase order creation and management, cost control, invoice remittance, and month end P&L reporting.
• Health & Safety Compliance: Ensure all maintenance activities comply with safety regulations and company policies. Assist in monitoring and reporting on safety standards.
• Communication: Act as a point of contact for clients, suppliers, and internal teams. Address inquiries, resolve issues, and provide updates on the status of ongoing projects.
• Process Improvement: Assist in identifying and implementing process improvements to enhance the efficiency and effectiveness of operations. Act in a manner so that every guest interaction is treated as an opportunity to “WOW” the guest, and that any guest complaints are resolved to the satisfaction of the guest. Maintain friendly, professional relationships with all Pursuit employee Adhere to and enforce all Corporate Policies

REQUIRED SKILLS & QUALIFICATIONS

• Guest service-oriented mindset and a passion for delivering memorable experiences
• Mature, energetic, dependable, and self-motivated, with the ability to manage multiple tasks simultaneously.
• Proven experience in an administrative role, preferably within operations or maintenance.
• Strong knowledge of Microsoft Office applications
• Proficient in computer usage and general office equipment
• Knowledge of Computerized Maintenance Management Systems (CMMS) an asset
• Proven ability to work within strict policy/procedures and guidelines
• Demonstrates key leadership qualities
• Ability to reason, react, and listen with quick, thoughtful judgement, while remaining calm under pressure
• First Aid Training and Driver’s license an asset

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities

Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.