Tram Operations Manager, Jasper Skytram

Brewster Inc.; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining and 3

Mental health and wellness resources

Job summary

Pursuit, based at the Jasper SkyTram, seeks a Lift Operations Supervisor to lead a team of up to 20, ensuring safety, efficiency and exceptional guest experiences in alpine environments.

You will oversee daily operations, train staff, manage scheduling and payroll, and collaborate across departments to keep services running smoothly and safely.

Qualifications

• Tourism & Hospitality Diploma is an asset.
• 1+ years of supervisory tourism hospitality experience.
• Proven ability to lead and supervise teams.
• Physically capable of lifting up to 50 lbs.

Responsibilities

• Oversee daily lift operations with focus on safety and efficiency.
• Maintain operational records compliant with safety codes.
• Generate reports on weather trends, visitation, and downtime.
• Analyze data to drive improvements in performance and guest experience.
• Lead, train, and support Lift Operations team including hiring and scheduling.
• Assist with facilities upkeep and emergency response as needed.
• Coordinate budgets and business planning with departments.

Skills

Leadership

Team management

Safety focus

Communication

Microsoft Office 365

Flexible schedule

Physical fitness

Education

Tourism & Hospitality Diploma

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the Jasper SkyTram in Jasper National Park, this role offers landscape surrounded by stunning mountain views and endless mountain adventure. You will be driving operational excellence through hands-on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience. Your ability to anticipate challenges will help the team stay one step ahead.

ROLE & RESPONSIBILITIES

• Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes.
• Maintain accurate operational records in line with safety and insurance requirements.
• Generate comprehensive reports on weather trends, visitation numbers, and lift downtime.
• Analyze these data sets to identify patterns, inform operational decision‑making, and highlight key areas for improvement to enhance overall performance and guest experience.
• Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback.
• Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment.
• Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee.
• Collaborate across departments and with contractors, maintaining strong communication and coordination.
• Support emergency response efforts and assist with lift and building maintenance as needed.
• Assist with the development and maintain annual budgets to ensure financial accuracy to alignment with organizational goals.
• Assist with Company Business Planning and future development projects.
• Coordinate transportation logistics for staff, collaborate with local transportation providers to ensure adherence to critical schedules and operational efficiency.
• Consistently represent the company professionally and take on additional duties as assigned.

Required Skills & Qualifications

• Tourism & Hospitality Diploma an asset.
• 1+ years of previous tourism hospitality experience, in a Supervisory capacity.
• Proven ability to lead.
• Physically capable of lifting up to 50 lbs.
• Proficient in Microsoft office 365.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Arial lift industry or related experience is an asset.
• Strong Hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team-oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with the initiative to identify and complete tasks independently.Self-aware and committed to continuous learning and development.
• Confident problem-solver with the ability to coach service excellence in others.
• Comfortable working at heights up to 70 meters.

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Pursuit fulfills the dreams of friends, families, and travelers through its one‑of‑a‑kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.