Operational Risk Supervisor: Fraud & Compliance

Hard Rock Digital; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid/remote work

Competitive compensation

Global brand

Job summary

Hard Rock Digital is seeking a proactive Risk Supervisor to oversee front-line teams in Fraud, Payments, KYC & Verification, AML, EDD, and Responsible Gaming operations. The role focuses on delivering accurate, efficient workflows in a regulated gaming environment.

Ideal candidates will have hands-on experience in operational risk areas and prior supervisory experience, with strong problem-solving and communication skills. The position supports a hybrid/remote work arrangement within Canada.

Qualifications

• Experience in operational risk areas (KYC, Fraud, AML, Payments, or RG).
• Previous supervisory or team lead experience in regulated settings.
• Strong problem-solving and communication skills.

Responsibilities

• Oversee daily operations of front-line teams to meet SLAs and quality standards.
• Monitor metrics such as turnaround times, error rates, and quality scores.
• Provide coaching, training, and escalation guidance to analysts.
• Support audits, control testing, and compliance reviews.

Skills

Risk Management

Team Leadership

KYC

Fraud

AML

Payments

Regulatory Compliance

Data Analysis

Tools

Risk Monitoring Tools

Job description

Hard Rock Digital is seeking a proactive Risk Supervisor to oversee front-line teams in Fraud, Payments, KYC & Verification, AML, EDD, and Responsible Gaming operations. The role focuses on delivering accurate, efficient workflows in a regulated gaming environment.

Ideal candidates will have hands-on experience in operational risk areas and prior supervisory experience, with strong problem-solving and communication skills. The position supports a hybrid/remote work arrangement within Canada.