Operational Risk & Controls Lead, Insurance Operations

Manulife; Southwestern Ontario; Hybrid; CAD 85.000 - 135.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Zusammenfassung

Manulife is seeking an Operational Risk and Controls Lead to partner with Insurance Operations and Distributor Services, strengthening the control framework and mitigating risks across core processes. You will drive regulatory readiness, audit coordination, and continuous improvement to protect customers and the business.

You will lead risk assessments, remediation efforts, and collaborate with Compliance, Legal, IT, Finance, and Risk teams to deliver practical, scalable risk solutions that

Qualifikationen

• Bachelor's degree in Business, Finance, Risk Management, or related discipline.
• 5-7 years in Insurance Operations, Distributor Services, or related financial services.
• Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service.
• Experience identifying and improving operational risks, controls, and remediation.
• Experience supporting audits and regulatory reviews, including remediation planning.
• Demonstrated leadership, coaching, and development of employees.
• Experience with business transformation, process improvement, or technology initiatives.
• Knowledge of risk management practices, control frameworks, and governance in financial services.

Aufgaben

• Partner with business leaders to identify, assess, and manage operational risks across Insurance Ops and Distributor Services.
• Support risk and control assessments (RCSAs) for all parent business processes.
• Assist with audits, regulatory reviews, evidence collection, and management responses.
• Monitor and improve the effectiveness of key controls and documentation.
• Maintain risk, process, and control inventories with current documentation.
• Conduct root cause analysis for incidents and drive remediation actions.
• Collaborate with Compliance, Legal, IT, Finance and Risk for effective outcomes.
• Analyze metrics to identify trends and opportunities for improvement.
• Support timely delivery of Corrective Action Plans (CAPs) and closure validation.

Kenntnisse

Risk management

Operational risk

Control frameworks

Regulatory compliance

Audit support

Leadership

Stakeholder management

Process improvement

Ausbildung

Bachelor's degree in Business, Finance, Risk Management

Tools

Archer

GRC platforms

Jobbeschreibung

Manulife is seeking an Operational Risk and Controls Lead to partner with Insurance Operations and Distributor Services, strengthening the control framework and mitigating risks across core processes. You will drive regulatory readiness, audit coordination, and continuous improvement to protect customers and the business.

You will lead risk assessments, remediation efforts, and collaborate with Compliance, Legal, IT, Finance, and Risk teams to deliver practical, scalable risk solutions that