Operational Excellence Lead: Process Design & Training

Altotrain; Toronto; Presencial; CAD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Altotrain is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working. The role combines BPM, process mapping, workshop facilitation, and role-based training.

The successful candidate will simplify complex processes, facilitate cross-functional collaboration, and present designs and training approaches to working teams and senior leaders.

Formación

• Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or related field.
• Prosci Change Management certification or relevant training/instructional design certification is an asset.
• 8–10 years of progressive experience in BPM, Process Improvement, or related fields.

Responsabilidades

• Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
• Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
• Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
• Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
• Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.
• Develop role-based training and enablement solutions for new or improved business processes.
• Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
• Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
• Partner with process owners and subject matter experts to ensure training reflects approved processes.
• Assess training effectiveness and update learning materials as processes evolve.
• Partner with Talent & Culture on LMS implementation, including requirement definition and training deployment.

Conocimientos

Process mapping

Workshop facilitation

Training development

Stakeholder engagement

Presentation skills

Cross-functional collaboration

Adult learning principles

Educación

Bachelor’s degree in Business Administration or related field

CBPP or equivalent certification

Prosci Change Management certification (asset)

Descripción del empleo

Altotrain is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working. The role combines BPM, process mapping, workshop facilitation, and role-based training.

The successful candidate will simplify complex processes, facilitate cross-functional collaboration, and present designs and training approaches to working teams and senior leaders.