Head of Operational Experience & Process Design

goeasy Ltd.; Mississauga; On-site; CAD 127,000 - 150,000; Full time

Benefits offered by this job

RRSP matching

Employee share purchase plan

Annual bonus

Employee discounts on furniture/electr

MAT & PAT leave top-up

Financial literacy opportunities

On-site gym access

Job summary

goeasy is seeking a Senior Manager, Operational Experience & Process Design in Mississauga. You will design customer and associate journeys, build scalable processes, and create measurable improvements across operations.

You will lead a team, drive a prioritized roadmap, and apply Lean Six Sigma to simplify work while balancing risk and compliance. This is a high-autonomy role with real impact on growth.

Qualifications

• 5 to 10 years of experience in process management or related fields.
• Strong knowledge of Lean, Six Sigma, process mapping and root-cause analysis.
• Analytical with data and KPI-driven storytelling.
• Excellent communication and stakeholder management skills.
• Degree in Engineering, Business, Operations, Mathematics, Analytics, or related field.
• Experience in financial services or regulated environments is a plus.

Responsibilities

• Design end-to-end customer and associate journeys that are practical and measurable.
• Establish and maintain a prioritized improvement roadmap aligned to strategy.
• Apply Lean, Six Sigma, and continuous improvement to reduce waste and improve quality.
• Own identification, prioritization, and delivery of process improvements with data.
• Embed change management to drive adoption and sustain improvements.
• Lead design of future-state operating models and process architectures.
• Translate pain points into practical improvements balancing speed, risk, and compliance.
• Build quality into processes with standards, controls, and governance.
• Partner across teams to improve workflows and enable automation.

Skills

Lean Six Sigma

Process mapping

Root-cause analysis

Structured problem solving

Data-driven decision making

Stakeholder management

Communication

Education

Engineering degree

Business degree

Analytics/Mathematics degree

Job description

goeasy is seeking a Senior Manager, Operational Experience & Process Design in Mississauga. You will design customer and associate journeys, build scalable processes, and create measurable improvements across operations.

You will lead a team, drive a prioritized roadmap, and apply Lean Six Sigma to simplify work while balancing risk and compliance. This is a high-autonomy role with real impact on growth.