Operational Efficiency Advisor

Desjardins; Mississauga; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Defined benefit pension

Group insurance including telemedicine

Telework equipment

Job summary

Desjardins is seeking an Operational Efficiency Advisor to support the Property & Casualty Insurance Process and Continuous Improvement team. You will analyze end-to-end processes, identify root causes, and design solutions to improve efficiency and risk management across ~2,600 employees and 200 managers.

In this hybrid role, you collaborate with stakeholders, drive continuous improvement initiatives, measure impact, and ensure changes are integrated into operations while aligning with

Qualifications

• Bachelor's degree in a related field.
• Minimum four years of relevant experience.
• Strong communication in both French and English.

Responsibilities

• Diagnose challenges, issues, and business needs to define outcomes.
• Analyze end-to-end processes to identify root causes and opportunities for improvement.
• Assess impact of changes on operations, employees, members and clients, systems and partners.
• Develop improvement solutions and action plans to enhance efficiency and simplify operations.
• Coordinate execution of continuous improvement initiatives and stakeholder alignment from needs to implementation.
• Measure results of improvements and adjust to achieve targeted outcomes.

Skills

Bilingual (French & English)

Lean Six Sigma

Insurance industry knowledge

Education

Bachelor's degree in a related field

Job description

As an Operational Efficiency Advisor, you contribute to the design and improvement of business processes and ways of working with a focus on operational efficiency. You provide advisory guidance and support to Property & Casualty Insurance operational sectors in the context of continuous improvement and transformation initiatives. You analyze challenges and business needs, assess the impacts of change, and recommend solutions that simplify operations and drive sustainable improvements. You develop recommendations, solutions, and action plans aligned with organizational priorities and objectives. You help resolve complex issues that require an in-depth understanding of business processes and operational realities. You collaborate with various stakeholders to ensure solutions are properly aligned and seamlessly integrated into operations. You will be part of the Property & Casualty Insurance Process and Continuous Improvement team, which supports operational sectors consisting of approximately 2,600 employees and 200 managers in evolving and transforming the way they work. Your curiosity, ability to challenge the status quo, and passion for continuous improvement will enable you to turn operational challenges and pain points into tangible improvement opportunities that benefit teams, members and clients, organizational performance, and sound risk management.

Key Responsibilities

• Diagnose challenges, issues, business needs, and problems to be solved in order to define desired outcomes.
• Analyze end-to-end processes and ways of working to identify root causes, pain points, risks, and opportunities for improvement.
• Assess the impact of changes and initiatives on operations, processes, employees, members and clients, systems, and business partners.
• Develop and recommend improvement solutions and action plans that enhance efficiency and simplify operations.
• Coordinate the execution of continuous improvement initiatives and stakeholder alignment from the identification of business needs through to implementation within operations.
• Measure the results of implemented improvements, monitor progress, and recommend adjustments as needed to achieve targeted outcomes.

What We Offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON09*

What You Bring to the Table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

Required Skills and Competencies

• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
• Knowledge of Lean Six Sigma methodologies
• Strong understanding of the Property and Casulty Insurance industry
• Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning
• Equity, Diversity, Inclusion and Accessibility

Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

Trade Union (If applicable)

Job Family Administration (FG)