Operational Clinical Informatics Lead

Alberta Health Services; Edmonton; Remote; CAD 53,000 - 92,000; Full time

Job summary

Alberta Health Services is seeking an experienced Operational Clinical Informatics Lead (OCIL) to steer Connect Care initiatives in inpatient and critical care settings. You will work with frontline staff, leaders, and IT to optimize clinical workflows and digital literacy while promoting patient safety and user satisfaction.

Based in Alberta with eligibility for remote work within the province, you will report to the Program Manager and lead the COIO program.

Qualifications

• Minimum 5 years of progressively responsible experience in health informatics.
• Active membership in good standing with a professional organization.
• Minimum 10 years of direct clinical experience or equivalent understanding of healthcare delivery.
• Demonstrated leadership in large, complex environments and ability to drive change.

Responsibilities

• Lead development, deployment, and optimization of operational informatics for inpatient and critical care.
• Collaborate with IT, CMIO, and site programs to implement user-focused solutions.
• Identify user pain points, ensure patient safety, and align with workflows.
• Build relationships with urban acute end users and governance groups.

Skills

Leadership

Stakeholder engagement

Communication

Change management

Travel within Alberta

Education

Bachelor's degree in health informatics

Master’s degree (preferred)

Job description

The Urban Acute Operational Informatics team is looking to add an energetic and visionary Connect Care/Epic expert to its newly developed team.The Urban Acute Operational Informatics team provides a unique opportunity to shape the future of Connect Care support and influence the growing field of clinical informatics. Working with frontline staff, senior leaders, quality teams, IT and CMIO the Urban Acute Operational Informatics team is a place to advance your clinical informatics expertise and to be part of a community of like-minded people growing together.Our clinical informatics team members are purpose-driven digital leaders who care deeply about improving the end users' experience of the clinical information system. This position provides a unique opportunity to analyze user behaviour and motivation and positively influence user satisfaction.

Description:

The Urban Acute Operational Informatics team is a clinical informatics team that improves health outcomes by empowering the Connect Care end user through education, communication and direct support.The Operational Clinical Informatics Lead (OCIL) is a professional leadership role within Urban Acute Operational Informatics, reporting directly to the Program Manager, Urban Acute Operational Informatics. The position is accountable for leading, monitoring and managing the development, implementation, maintenance, support and evaluation of operational and improvement work for inpatient and critical care departments within the "Big 16" hospitals in Alberta. The OCIL demonstrates leadership and expertise in the development, deployment, adoption, sustainability and optimization of Connect Care in support of the advancement of digital literacy and sustainment of foundational inpatient and critical care workflows.As an expert in both systems configuration and clinical operations the OCIL is accountable for identifying user pain points and patient safety issues; analyzing complex business requirements; collaborating with IT, CMIO and site programs; facilitating results-oriented, user-focused solutions; and supporting adherence to established workflows.The OCIL uses previous experience operationalizing clinical information systems; transforming clinical process; applying user experience and human factors principles to improvements in technical functionality; and implementing process improvement initiatives to be successful in this role.The OCIL develops and maintains strong relationships with all levels of urban acute end users (clinicians, educators and managers), HSS Digital Health, Connect Care provincial governance groups and other operational clinical informatics portfolios within the Provincial Operational Informatics team.

• Transition Company: Health Shared Services
• Classification: Senior Consultant
• Union: Exempt
• Unit and Program: COIO
• Primary Location: CN Tower
• Location Details: Eligible to work remotely within Alberta
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Location Details: Eligible to work remote within Alberta
• Location Details: Eligible to work remotely within Alberta
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $38.73
• Maximum Salary: $66.42
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Senior Consultant
• Union: Exempt
• Unit and Program: COIO
• Primary Location: CN Tower
• Location Details: Eligible to work remotely within Alberta
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $38.73
• Maximum Salary: $66.42
• Vehicle Requirement: Not Applicable

Required Qualifications:

Undergraduate degree and a minimum of 5 years of progressively responsible experience in health informatics.Minimum 10 years of direct clinical experience or equivalent deep understanding of healthcare delivery.Active membership in good standing with an appropriate professional organization (e.g., CRNA, HSAA).Extensive knowledge of clinical practice, workflows, and clinical informatics functions.Minimum 10 years of progressive experience leading organizational change in large, complex environments.Demonstrated strong leadership skills supported by recent and relevant references.

Additional Required Qualifications:

Strong communication, follow-up, and stakeholder engagement skills.Ability to negotiate solutions and resolve conflicts during implementation.Ability to lead IT and clinical operations staff through complex discussions and decision-making.Detail-oriented with strong analytical skills and the ability to uncover underlying needs that inform system design.Ability to work both independently and collaboratively, building positive relationships with vendor staff and external consultants.Ability to travel within the province of Alberta.

Preferred Qualifications:

Connect Care experience in an inpatient or critical care settingMaster’s level education.Three‑five years in a formal supervisory/management role.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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