OPEN: Warranty, Claims and Dispute Management Program Specialist

Cpus Engineering Staffing Solutions Inc.; Oshawa; On-site; CAD 123,984 - 130,872; Full time

Job summary

A staffing solutions firm is seeking a Warranty, Claims and Dispute Management Program Specialist in Oshawa. The role involves establishing a comprehensive warranty management program and the processes from inception to completion. Candidates should have 10-15 years of relevant experience, preferably in a construction environment, with a degree in Law or similar. The firm is committed to promoting diversity and encourages applications from all qualified individuals to create an inclusive work environment.

Qualifications

• 10 to 15 years of experience administering disputes and claims.
• Extensive experience in contract provisions and dispute settlement.
• Superior understanding of Supply Chain and Contract Management.

Responsibilities

• Establish a warranty, claims, and dispute management program.
• Develop program processes from inception to close.
• Support Operations during equipment and system failures.

Skills

Communication skills

Presentation skills

Knowledge of Construction Act Ontario

Contract Management

Education

Degree in Law, Paralegal, or Certified Contract Management Professional

Job description

We are currently requesting resumes for the following position: Warranty, Claims and Dispute Management Program Specialist

Resume Due Date: Tuesday, March 31st, 2026 (5pm EST)

Job ID: 26-033

Number of Vacancies: 1

Level: MP5

Duration: 18 Months

Hours: 35 Hours per week

Location: 1908 Colonel Sam Drive, Oshawa (100% on Site)

Hourly Range: $90 – $95

Job Overview

• The company has a requirement to establish a warranty, claims and dispute management program for the purpose of administering warranty items across the enterprise.
• The candidate will be required to develop the program and processes from inception to close.
• This program, as a minimum, will tie heavily to our client’s Operations, Asset Management, Contract Management and Risk Management organizations.
• The candidate will be required to apply contract provisions to support Operations during equipment and system failures, including the assertion of warranty provisions of contracts, managing disputes between suppliers and our client as it relates to open claims.
• Elements of the program will include building out reporting mechanisms for senior leadership, as well as participating in our client’s technology modernization initiative to ensure that business needs are identified for a successful warranty, claims and dispute management program.
• A thorough understanding of enterprise asset management, including its relationship to other system integrations is required for this role.
• There will be a heavy reliance on the ability for the candidate to read, interpret and apply contract provisions, including drafting Defective Work Notices, preparation of financial impacts to the organization as it relates to settlement of disputes, drafting settlement agreements etc.

Qualifications

• Degree in Law, Paralegal, Certified Contract Management Professional or other similar program, combined with 10 to 15 years of experience administering disputes and claims.
• Extensive knowledge and application with the Construction Act Ontario is required
• Excellent written and verbal communications skills, with the ability to work at all levels of the organization
• Excellent presentation skills
• Superior understanding and application of Supply Chain and Contract Management preferably in a large construction-based organization. Government experience in energy or transportation is considered an asset.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.

CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.

AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise professional discretion in reviewing and assessing candidate information alongside any AI-generated insights.

CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.