Ontario Works Supervisor

City of Greater Sudbury HR; Greater Sudbury; Presencial; CAD 169 000 - 199 000; Tempo integral

Resumo da oferta

The City of Greater Sudbury is seeking a Supervisory professional to oversee teams delivering Ontario Works programs and services within the Community Well-Being department.

You will supervise staff, review applications, authorize support, and help shape performance measures while ensuring compliance with relevant legislation and CGS priorities.

Qualificações

• Successful completion of a community college diploma course in Social Work or Social Sciences.
• Minimum of four (4) years of related social services experience including case managing and supervisory experience.
• Knowledge of CGS priorities and applicable legislation, regulations and directives.
• Abilities to supervise, resolve conflicts, and drive performance in a service-oriented setting.

Responsabilidades

• Supervise designated teams and allocate workload and resources to staff.
• Review and monitor applications for Ontario Works programs and services.
• Review, monitor and authorize issuance of financial or employment assistance where required.
• Develop performance measures and monitor staff achievement; coordinate workload distribution.
• Participate in HR processes including hiring, training, promotion or discharge; conduct annual appraisals.
• Develop policies and processes to ensure effective customer service and program delivery.
• Maintain knowledge of Ontario Works and Ontario Disability Program regulations.

Conhecimentos

Supervisory experience

Problem-solving

Conflict management

Staff workload management

Formação académica

Social Work / Social Sciences diploma

Descrição da oferta de emprego

Salary Range:$3,714.20 to $4,371.50 bi-weekly

Posting Closes:Monday, November 23, 2026 at 11:59 p.m.

Section: Social Services
Division: Children and Social Services
Department: Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status: Permanent Position
Number of Vacancies: 1
Union Affiliation: Non union
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 12 - $3,714.20 to $4,371.50 bi-weekly

The start date will follow the selection process.

Main Function: To supervise employees delivering Ontario Works programs and services.

Characteristic: Under the direction of the Social Services Program Manager.

• Supervise designated teams and provide technical expertise. Delegate and distribute workload and other resources to staff.
• Review and monitor the completion of applications for Ontario Works programs and services.
• Review, monitor, and authorize, where required, the issuance of financial and/or employment assistance, in accordance with legislation, regulations, directives, local business procedures and case management plans.
• Provide input into the development of performance measures and monitor the achievement of Ontario Works staff; coordinate the distribution of workload, delegate assignments to staff and deploy resources to ensure results are achieved.
• Participate in human resource management, including: the hiring, training, promotion, or discharge of division personnel; perform annual performance appraisals and dispense discipline as required. Act as management representative at the first stage of the grievance procedure.
• Facilitate special projects as required.
• Develop policies and processes and provide input on programs and services to ensure effective customer service and efficient program delivery.
• Review and maintain current knowledge of applicable legislation, regulations, directives, and local business procedures (e.g., Ontario Works, Ontario Disability Program).
• May act as the section’s representative on community boards/agencies in a consulting or resource capacity as directed.
• Develop and maintain a thorough working knowledge of City of Greater Sudbury’s (CGS’s) Safety Manual and applicable provincial legislation listed therein.
• Performs other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of a community college diploma course in a relevant discipline (Social Work, Social Sciences).

Experience

• Minimum of four (4) years of related social services experience including case managing and supervisory experience.

Knowledge Of

• CGS’s priorities.
• Applicable legislation, regulations, and directives.

Abilities To

• Demonstrate supervisory skills.
• Demonstrate specialist experience (e.g., counselling, agency liaison, program/case evaluation, experience in a performance-based environment, etc.).
• Demonstrate problem-solving skills.
• Manage conflict; mediate disputes; assist in reaching consensus.
• Create and maintain enthusiasm and motivation for employees to pursue the section’s targets.
• Understand and meet the needs of customers in accordance with the vision, mission, and broad policy objectives of CGS and the vision and mission of the division.

Personal Suitability

• Mental and physical fitness to perform essential job functions.

Language

• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.

Other

• May require the use of personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Competencies: (click to view)
Competency Library - Level 2 Proficiency (Supervisory)

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $3,293.50 to $3,877.30 bi-weekly. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage:Applicants Living Outside of Canada (greatersudbury.ca)

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