Ontario Works Assistant Manager: Lead Teams, Service Impact

Corp of the County of Hastings; Belleville; On-site; CAD 95,000 - 111,000; Full time

Job summary

County of Hastings in Belleville, Ontario, invites applications for the permanent full-time Assistant Manager of Ontario Works. Reporting to the Manager of Ontario Works, you will lead day-to-day operations and ensure service excellence for clients.

This non-unionized role balances program delivery, staff supervision, and budget monitoring. Ideal candidates hold a three-year college diploma in Human Services and have 4–5 years of municipal government management experience, with strong knowledge

Qualifications

• Three-year College Diploma in Human Services or a related field.
• Minimum four to five years progressive management experience within municipal/government or fully developed private agency.
• Strong working knowledge of the Ontario Works, Children’s Services, and Housing Services Programs.
• Effective written and oral communication skills.
• Solid organizational and time management abilities.
• Ability to work well under pressure and meet deadlines.
• Superior interpersonal and leadership skills and the ability to supervise/manage within a unionized environment.

Responsibilities

• Contribute to the development and implementation of strategies to support delivery of financial and employment assistance programs.
• Collaborate with Community and Human Services programs and community partners to assist in providing service delivery.
• Contribute to Ontario Works service planning and operational success as a management team member.
• Provide advice and support to the Ontario Works Manager.
• Provide managerial guidance and support to direct reports.
• Develop performance goals and plans for staff and provide coaching and feedback.
• Foster teamwork within the Ontario Works program including Integrated Employment Services.
• Contribute to KPIs and client service standards.
• Ensure interpretation and application of directives, legislation, and policies.
• Support training initiatives and coordinate training.
• Assist in resolving client issues as required.

Skills

Management experience

Communication skills

Organization & time management

Problem solving & judgement

Leadership

Under pressure

Education

College diploma in Human Services

Job description

County of Hastings in Belleville, Ontario, invites applications for the permanent full-time Assistant Manager of Ontario Works. Reporting to the Manager of Ontario Works, you will lead day-to-day operations and ensure service excellence for clients.

This non-unionized role balances program delivery, staff supervision, and budget monitoring. Ideal candidates hold a three-year college diploma in Human Services and have 4–5 years of municipal government management experience, with strong knowledge