Onsite Warranty Coordinator

Jobvite, Inc.; Innisfil; On-site; CAD 50,000 - 74,000; Full time

Job summary

Mattamy Homes Canada is seeking a Community Coordinator – Warranty to deliver exceptional customer service to homeowners, trade partners and internal staff. The role performs office administration to ensure timely handling of warranty needs.

The position is based on-site in Barrie/Innisfil, Ontario, five days a week, with a base salary in the range of $50,000 to $73,500 and eligibility for an annual bonus program.

Qualifications

• Degree or diploma in Administration or equivalent combination.
• At least 2 years of office administration experience in a high-volume environment.
• Experience in conflict resolution in a customer service setting.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities to meet deadlines.
• Excellent verbal and written communication skills.
• Positive, proactive attitude and ability to work in a close-knit team.
• Ability to handle stress and manage multiple demands.

Responsibilities

• Answer all telephone calls and respond to homeowner inquiries with detailed messages.
• Process and distribute emails, faxes, couriers and mail daily.
• Coordinate and schedule homeowner warranty visits and follow up on satisfaction.
• Update homeowners on outstanding work and explain warranty coverage.
• Respond to inquiries timely, assist with emergencies, and handle walk-ins.
• Prepare and monitor reports for Warranty Management.
• Maintain warranty service requests in JDE systems.
• Coordinate service orders with trades and ensure sign-offs.
• Prepare and maintain logs for purchase orders and back-charge notices.
• Assist Warranty Management with written correspondence.
• Maintain office supplies and organize files.
• Collect timesheets and prepare payroll in the HRIS system.

Skills

Office administration

Customer service

Microsoft Office

Conflict resolution

Multitasking

Organizational skills

Communication skills

Teamwork

Self-motivation

Education

Administration degree/diploma

Tools

JD Edwards

Job description

Mattamy Homes Canada is seeking a Community Coordinator – Warranty to deliver exceptional customer service to homeowners, trade partners and internal staff. The role performs office administration to ensure timely handling of warranty needs.

The position is based on-site in Barrie/Innisfil, Ontario, five days a week, with a base salary in the range of $50,000 to $73,500 and eligibility for an annual bonus program.