Community Coordinator - Warranty (12-Month Contract)

Mattamy Homes; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Mattamy Homes Canada in Calgary seeks a Community Coordinator, Warranty to deliver The Best Homeowner Experience by handling warranty-related inquiries, coordinating visits, and maintaining records.

You will support the Warranty Service Manager, schedule appointments, prep reports, manage BuildPro entries, and work closely with trades to close out items.

Qualifications

• Diploma in Administration or equivalent work experience.
• 2+ years of office administration experience.
• Strong MS Word, Excel and Outlook skills.

Responsibilities

• Answer calls and respond to homeowner inquiries promptly.
• Coordinate homeowner visits and reminders for appointments.
• Prepare and monitor reports for the Warranty Service Manager.
• Maintain warranty service records in BuildPro and coordinate with trades.
• Support payroll and general office duties as required.

Skills

Office administration

Customer service

Microsoft Office

Education

Diploma in Administration

Job description

Location: Calgary, Alberta

Company: Mattamy Homes Canada

Department: Warranty Services

Employment Type: Full-Time

Reports to: Manager, Warranty Services

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

As the Community Coordinator, Warranty, you will strive to provide The Best Homeowner Experience in delivering exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.

What you’ll do

• Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
• Respond and/or sort & distribute all incoming emails, couriers and mail to the appropriate individual daily.
• Coordinate and schedule homeowner visits (30-day, yearend, etc.) and contact homeowners to remind them of their scheduled appointments. Follow up to ensure homeowner satisfaction with completed work.
• Update homeowners on outstanding work and explain maintenance and warranty coverage.
• Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
• Research homeowner inquiries or concerns.
• Prepare, print and monitor reports for review by the Warranty Service Manager.
• Maintain all warranty service requests in BuildPro (coordinate all documentation of lists including sign-offs and updating in computer system).
• Work very closely with service technicians to schedule service appointments and assist with their service calls and completions.
• Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
• Prepare and maintain logs for purchase orders & back charge notices.
• Assist Warranty Service Manager with written correspondence to homeowners.
• Maintain office supplies and organize and maintain office files.
• Collect timesheets, prepare payroll and submit to head office.

What you bring

• Diploma in Administration or a suitable combination of work experience and education is an asset
• A minimum of 2 years office administration experience is required
• Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook
• Excellent organizational skills with the ability to recognize and meet deadlines in a fast-paced work environment
• Exceptional interpersonal / customer service skills in dealing effectively with the public/homeowners
• Ability to set priorities, meet deadlines and manage variable workloads
• Excellent communication skills – both verbal and written
• Self-motivated with ability to work well in a very close-knit team-oriented environment

Bonus points

• Experience in residential construction

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.