Onsite Trainer - Lead Learning & Growth

Teleperformance Spain; Toronto; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Career development

Paid training

Medical and dental benefits

Employee assistance program

Incentive programs

Inclusive culture

Job summary

Teleperformance Spain is hiring a Trainer for our Toronto site, combining on-site activities with our global training standards. You will deliver engaging training, provide on-the-job support, and adapt to diverse learner needs to drive performance and quality aligned with client programs.

We seek a candidate with strong English proficiency, excellent communication, and leadership abilities to foster an inclusive, effective learning environment.

Qualifications

• Language proficiency in English; second language a plus.
• Strong computer skills and ability to learn new technologies.

Responsibilities

• End-to-End Training Management: oversee the full training cycle for new hires and retraining.
• Adaptive instruction to meet diverse learner needs.
• On-the-Job Training support to ensure smooth transition to production.
• Create visual aids and leverage instructional tools for effective learning.
• Assess training impact with objective methods.

Skills

Training delivery

Public speaking

Communication skills

Leadership

Customer service

Education

College Diploma or equivalent

Job description

Teleperformance Spain is hiring a Trainer for our Toronto site, combining on-site activities with our global training standards. You will deliver engaging training, provide on-the-job support, and adapt to diverse learner needs to drive performance and quality aligned with client programs.

We seek a candidate with strong English proficiency, excellent communication, and leadership abilities to foster an inclusive, effective learning environment.