Trainer

TTEC; Canada; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO and wellness benefits

Performance bonus opportunities

Job summary

TTEC in Windsor, Ontario, is seeking a Learning and Development Trainer to onboard and train new hires onsite, guiding them through client-specific programs and ensuring training is delivered accurately and on time.

The role emphasizes mentoring, creating an inclusive learning environment, and supporting learners with the tools and resources they need to succeed, including computer systems knowledge.

Qualifications

• High school diploma or equivalent.
• 6 months or more in training and adult learning or call center experience.
• Foster collaboration and create an inclusive, engaging learning environment.
• Support trainees by ensuring they have the tools, resources, and systems knowledge needed to succeed in their role.
• Computer experience.

Responsibilities

• Inspire and motivate learners to reach for amazing.
• Mentor and coach new hires within client training goals and time frames.
• Bring your interest in helping others to start their career journeys successfully.
• Deliver high-quality client product training.

Skills

Training experience

Adult learning

Call center experience

Computer skills

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Windsor, Ontario, Canada, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment while facilitating onboarding and client-specific training programs. You'll work to ensure training is delivered accurately and on time while supporting associates in achieving training goals and performance expectations.

You'll report to the Learning and Development Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing

• Mentor and coach new hires within client training goals and time frames

• Bring your interest in helping others to start their career journeys successfully

• Deliver high-quality client product training

What You Bring to the Role

• High school diploma or equivalent

• 6 months or more in training and adult learning or call center experience

• Foster collaboration and create an inclusive, engaging learning environment

• Support trainees by ensuring they have the tools, resources, and systems knowledge needed to succeed in their role

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

The anticipated range is $50,000-$55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. As part of our hiring process, AI-powered tools may be used to assist in the prescreening and evaluation of candidates.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day- and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#LI-Onsite

Title: Trainer

Location: CA-Ontario