Onsite IT Support Technician — Network & Security Growth

Coulson Aviation; Port Alberni; On-site; CAD 104,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Collaborative IT team

Meaningful work supporting global ops

Job summary

Coulson Aviation invites applications for an IT Support Technician to join the Information Technology team in Thermal, CA. This full-time, on-site role combines hands-on technical support with network administration, enterprise systems support, and infrastructure projects across our office, hangar, and operational environments.

The ideal candidate holds a IT-related diploma and at least 3 years of hands-on IT support experience, with strong Microsoft 365 and Entra ID skills, and a proven ability

Qualifications

• Diploma in Information Technology or related field.
• At least 3 years of hands‑on IT support experience.
• Valid driver’s licence.
• Experience supporting Microsoft 365 and Microsoft Entra ID environments.
• Experience configuring and troubleshooting network infrastructure.
• Strong customer-service, communication, and time-management skills.
• Ability to lift up to 50 lbs and perform physical tasks.
• CompTIA A+, Network+, or Security+ certifications are a plus.
• Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS a plus.
• Experience in aviation, aerospace, manufacturing, or MRO environments preferred.

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

Skills

IT support

Microsoft 365

Entra ID

Network troubleshooting

Education

Diploma in Information Technology

Tools

Microsoft Intune

Zendesk

Job description

Coulson Aviation invites applications for an IT Support Technician to join the Information Technology team in Thermal, CA. This full-time, on-site role combines hands-on technical support with network administration, enterprise systems support, and infrastructure projects across our office, hangar, and operational environments.

The ideal candidate holds a IT-related diploma and at least 3 years of hands-on IT support experience, with strong Microsoft 365 and Entra ID skills, and a proven ability