IT Support Technician — Network & Security for Aerial Ops

Coulson-Aviation; Port Alberni; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Health and dental benefits

5% employer-matching pension plan

Collaborative IT team

Job summary

Coulson Aviation is seeking an experienced IT Support Technician to join its Port Alberni team. This full-time, onsite role blends hardware/software support with network administration, cybersecurity initiatives, and enterprise system support across office, hangar, warehouse, and operations.

Ideal candidates will have a IT-related diploma, 3+ years of hands-on IT support, and strong customer-service skills. Valid driver’s license required, with opportunities to improve infrastructure worldwide.

Qualifications

• Three+ years of hands-on IT support experience required.
• Diploma in IT/ networking or related field required.
• Valid driver’s license required.

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points and cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Document service requests and technical work in Zendesk while maintaining accurate asset records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

Skills

IT support

Troubleshooting

Customer service

Time management

Communication

Prioritization

Education

Diploma in IT/ Networking

Tools

Microsoft 365

Intune

Microsoft Entra ID

Active Directory

Zendesk

Job description

Coulson Aviation is seeking an experienced IT Support Technician to join its Port Alberni team. This full-time, onsite role blends hardware/software support with network administration, cybersecurity initiatives, and enterprise system support across office, hangar, warehouse, and operations.

Ideal candidates will have a IT-related diploma, 3+ years of hands-on IT support, and strong customer-service skills. Valid driver’s license required, with opportunities to improve infrastructure worldwide.