Onsite IT Support Specialist — Mac & Windows Expert

Nucleus; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Award-winning culture and organization

In-person and virtual socials

Training and development programs

Health Spending Account

RRSP Matching

Birthdays off

Job summary

Nucleus Networks in Vancouver, BC is seeking an Onsite Technical Support Specialist to be the front line of IT support for a client, in a mixed Windows and Mac environment. You will resolve issues promptly and keep stakeholders informed while maintaining high service levels.

The role requires strong Mac support experience, MS 365 and Azure administration, and AD/networking knowledge. It is a full-time, on-site position based in Downtown Vancouver with opportunities for growth and training.

Qualifications

• Minimum high school diploma; post-secondary asset.
• At least 3 years IT industry experience.
• 3+ years Mac support in business setting.
• Experience with Microsoft 365 and Azure administration.
• Familiar with GPOs, Hyper-V, networking and Active Directory.
• Experience with boardroom/meeting room support and AV troubleshooting.
• Imaging and configuration using Intune, Autopilot, immy.bot or similar.

Responsibilities

• Monitor ticket board and promptly address calls and tickets.
• Maintain ticket hygiene from initiation to resolution.
• Troubleshoot technical issues per procedures and guidelines.
• Use knowledge base resources and seek guidance as needed.
• Update internal documentation in knowledge base and systems.
• Collaborate with supervisors to optimize resource use and approvals.
• Manage access permissions and priority of tickets.
• Attend required meetings and maintain knowledge of client tech.

Skills

Mac support

Ticketing

Customer service

Analytical thinking

Independent work

Education

High school diploma

Tools

Microsoft 365

Azure administration

Intune

Autopilot

immy.bot

Job description

Nucleus Networks in Vancouver, BC is seeking an Onsite Technical Support Specialist to be the front line of IT support for a client, in a mixed Windows and Mac environment. You will resolve issues promptly and keep stakeholders informed while maintaining high service levels.

The role requires strong Mac support experience, MS 365 and Azure administration, and AD/networking knowledge. It is a full-time, on-site position based in Downtown Vancouver with opportunities for growth and training.