Onsite Field Services Technician, Voisey’s Bay, NL

1102 CSC Canada; Labrador; Remote; CAD 55,000 - 85,000; Full time

Job summary

DXC Technology is seeking an Onsite Field Services Technician for Voisey’s Bay, NL. The role provides direct IT support at the client site, resolving complex problems, deploying changes, and guiding end users across 24/7 on-call rotations. You will work with enterprise Windows environments and Office 365, in a challenging field setting.

The position requires strong communication, problem solving, and collaboration with project teams to engineer and implement technical activities on schedule.

Qualifications

• Demonstrates ability to resolve complex IT issues.
• Experience with Windows enterprise environments.
• Familiar with Office 365 apps in an enterprise environment.
• Knowledge of ticket escalation policies and procedures.
• Experience with basic network troubleshooting.

Responsibilities

• Interface with end users to resolve complex IT problems.
• Assess diagnostics information and determine action.
• Coordinate and conduct IMAC activities for complex systems.
• Create plan to implement changes and ensure timeframes and SLAs.
• Provide guidance and training to client population on systems.
• Escalate issues as appropriate.
• Maintain system and process documentation.
• Stay current with technological advances in the service line.

Skills

Windows 10/11

Office 365

Multifactor Auth

Intune

Networking basics

ServiceNow

MDM security

Education

High School diploma or GED

College/University in computer field

Tools

Microsoft Intune

ServiceNow

Cisco Call Manager

Lenovo/Dell hardware

MDM

Job description

Job Description: Onsite Field Services Technician, Voisey’s Bay, NL

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Essential Job Functions

• Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action.
• Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems.
• Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains, and documents team performance in relation to established goals, time frames and service levels.
• Revises plans, as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Basic Qualifications

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field is an asset
• 3-5 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience working with Multifactor Authentication
• Experience work with Microsoft Intune.
• Experience with solving computer-related technical problems both hardware and software.
• Experience with following company escalation policies

Other Qualifications

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work
• Strong analytical and problem-solving skills
• Good initiative and proactivity
• Experience working with radios and systems an asset
• Experience working in an industrial or underground environment an asset
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox) an asset.
• Experience with Cisco Call Manager
• Experience with Lenovo/Dell hardware an asset.

Work Environment

• Client or office environment – onsite at client facility 24/7 On Call may be required while you are onsite.
• Rotation: Fly in support, 2 weeks onsite, and 2 weeks off rotation.
• Shift Schedule: 12-hour days consecutive for 14 days (2 week) shifts Shift work is rotating Days/Nights. (e.g. 6am to 6pm or 6pm to 6am).
• Certifications CompTIA A+ Certification current or previous considered an asset CompTIA Network+ or CCNA considered an asset.
• ** This role is a full time ONSITE in Voisey Bay Newfoundland/Labrador **
• Deadline to apply is November 8th, 2026.

Community & Inclusion

DXC Technology (NYSE: DXC) recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for employment at the Voisey’s Bay Mine Site. It also recognizes a commitment to give qualified workers from Labrador priority for employment opportunities. *Innu Nation members and Nunatsiavut beneficiaries can also apply through Vale’s Indigenous Employment Coordinators. *Please ensure you include your full name, address, community and province when applying. DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Additional Information

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.