Onsite Field Services Technician, Voisey’s Bay, NL

1102 CSC Canada; Edmonton; Híbrido; CAD 55.000 - 75.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking an Onsite Field Services Technician for the Voisey’s Bay location in Newfoundland and Labrador. The role involves resolving complex IT issues, coordinating IMAC activities, and providing end-user training to minimize recurring errors.

You will work in a client/onsite environment with a rotating 12-hour day/night schedule, 2 weeks onsite followed by 2 weeks off. Requires strong communication, organizational, and problem-solving skills and relevant IT certifications or

Formación

• Must have High School diploma or GED.
• College diploma or University degree in a computer related field is an asset.
• 3-5 years of IT technical support experience.
• Experience with Windows operating systems (Windows 10/11) in an enterprise environment.
• Experience with Office 365 products (Word, Excel, PowerPoint, Teams, SharePoint, Outlook).
• Experience working with Multifactor Authentication.
• Experience working with Microsoft Intune.
• Experience solving computer-related tech problems (hardware and software).
• Experience following company escalation policies.

Responsabilidades

• Interfaces with end users to resolve complex technology problems escalated through tickets.
• Assesses diagnostic information and determines corrective actions.
• Coordinates IMAC activities for complex systems and equipment.
• Creates plans to implement changes and ensures SLAs are met.
• Provides training to client population to reduce recurring errors.
• Maintains system and hardware documentation and relevant data.

Conocimientos

Interpersonal skills

Communication skills

Organizational skills

Analytical thinking

Initiative

Educación

High School diploma or GED

College diploma/University degree in computer field

Herramientas

Windows 10/11

Office 365

Microsoft Intune

Multi-factor Authentication

Descripción del empleo

Job Description: Onsite Field Services Technician, Voisey’s Bay, NL DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Essential Job Functions

Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes. Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary. Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures. Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved. Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives. Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Basic Qualifications

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field is an asset
• 3-5 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience working with Multifactor Authentication
• Experience work with Microsoft Intune.
• Experience with solving computer-related technical problems both hardware and software.
• Experience following company escalation policies

Other Qualifications

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work
• Strong analytical and problem-solving skills
• Good initiative and proactivity
• Experience working with radios and systems an asset
• Experience working in an industrial or underground environment an asset

Work Environment

• Client or office environment – onsite at client facility 24/7 On Call may be required while you are onsite.
• Rotation: Fly in support, 2 weeks onsite, and 2 weeks off rotation.

Shift Schedule

12-hour days consecutive for 14 days (2 week) shifts Shift work is rotating Days/Nights. (e.g. 6am to 6pm or 6pm to 6am).

Certifications

• CompTIA A+ Certification current or previous considered an asset
• CompTIA Network+ or CCNA considered an asset
• ** This role is a full time ONSITE in Voisey Bay Newfoundland/Labrador **

Deadline to apply is November 8th, 2026.

DXC Technology (NYSE: DXC) recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for employment at the Voisey’s Bay Mine Site. It also recognizes a commitment to give qualified workers from Labrador priority for employment opportunities.

Indigenous Employment Coordinators

• Innu Nation members and Nunatsiavut beneficiaries can also apply through Vale’s Indigenous Employment Coordinators.
• Please ensure you include your full name, address, community and province when applying.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.