Onsite Customer Service Agent – High-Volume Support

Tp-Canada; Southwestern Ontario; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Growth opportunities

Job summary

Teleperformance Waterloo is hiring Customer Service Agents to handle high-volume calls and deliver top-tier support. You will offer accurate solutions, demonstrate empathy, and document interactions while meeting KPIs. The role emphasizes teamwork, flexibility, and continuous learning in a fast-paced environment.

Location is onsite in Waterloo, Ontario, with paid training and a competitive hourly rate. Benefits include growth opportunities and a supportive, inclusive workplace culture that

Qualifications

• Minimum 2 years of customer service experience.
• English proficiency and clear verbal communication.
• Typing speed at least 35 wpm and good computer literacy.
• Ability to learn new applications quickly and follow processes.

Responsibilities

• Handle high-volume calls in a fast-paced contact centre.
• Provide accurate information and resolve customer inquiries.
• Empathize with customers and document interactions clearly.
• Identify cross-sell and upsell opportunities when appropriate.
• Adhere to client policies and call handling KPIs.

Skills

Customer service experience

Empathy

Active listening

Verbal communication

Team player

Flexible schedule

Education

High School Diploma

Post-secondary diploma preferred

Tools

CRM software

Telephony tools

Microsoft Office/Google Suite

Internet browsers (Chrome/Edge)

Job description

Teleperformance Waterloo is hiring Customer Service Agents to handle high-volume calls and deliver top-tier support. You will offer accurate solutions, demonstrate empathy, and document interactions while meeting KPIs. The role emphasizes teamwork, flexibility, and continuous learning in a fast-paced environment.

Location is onsite in Waterloo, Ontario, with paid training and a competitive hourly rate. Benefits include growth opportunities and a supportive, inclusive workplace culture that