Onsite Conference Services Lead - Events & Client Care

H2 Canmore Lodging; Canmore; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

RRSP matching

Subsidized housing

Competitive salary

Job summary

The Coast Canmore Hotel & Conference Centre in Canmore is seeking a Conference Services Manager to lead planning and execution of conferences, meetings, and events. You will coordinate with Sales, Food & Beverage, Banquets, and Operations to ensure flawless delivery from inquiry to invoice.

The role requires 2–3 years in conference services or event management in a full-service hotel or conference center, strong organization, communication, and knowledge of event logistics.

Qualifications

• 2–3 years of Conference Services, Catering, or Event Management experience.
• Exceptional organizational and multitasking skills.
• Strong communication and client service orientation.
• Knowledge of event logistics and F&B coordination.
• Experience with hotel systems such as Infor HMS, Opera, or Delphi is a plus.
• Proactive, detail-driven, and collaborative work style.

Responsibilities

• Serve as the liaison for events from concept to completion with clear communication and organization.
• Oversee catering, rooming lists, cutoff dates, and audiovisual needs.
• Create polished BEOs, Group Resumes, Rooming Lists, and Cost Estimates for flawless execution.
• Collaborate across Front Desk, Banquets, Sales, and Operations to deliver a seamless guest experience.
• Act as on-site host for groups and coordinate with department leaders for smooth events.
• Lead weekly BEO and group resume meetings to keep the team aligned.
• Participate in Sales & Catering strategy and pre-conference meetings.
• Represent the hotel at sales calls, client visits and trade shows to develop business.
• Work with Sales & Catering to achieve financial goals in catering, weddings, and social events.
• Conduct site inspections to showcase our facilities and Refreshingly Local experience.

Job description

The Coast Canmore Hotel & Conference Centre in Canmore is seeking a Conference Services Manager to lead planning and execution of conferences, meetings, and events. You will coordinate with Sales, Food & Beverage, Banquets, and Operations to ensure flawless delivery from inquiry to invoice.

The role requires 2–3 years in conference services or event management in a full-service hotel or conference center, strong organization, communication, and knowledge of event logistics.