Onsite AI Engineer: Deploy Real-World Broker Agents

General Magic; Toronto; On-site; CAD 108,000 - 132,000; Full time

Benefits offered by this job

Base salary 120k+ CAD

Equity included

Health and dental benefits

Wellness benefits

Dinner after 7:30pm

Conference expenses

Job summary

General Magic is hiring a Forward Deployed AI Engineer in Toronto to bring insurance-specific AI into brokerages. You’ll work on Ava, a customer-facing servicing agent, and collaborate directly with founders to ship production agents inside broker workflows.

You’ll embed with brokers, map servicing flows, integrate with systems like Applied Epic, and own the end-to-end experience that gets policyholders serviced efficiently.

Qualifications

• 2+ years of engineering experience building products real people use.
• Strong Python skills and solid backend instincts.
• A clear communicator in person and in writing.
• You ship fast and care about what lands in production, not just what works in a notebook.
• Experience building with LLMs and agent frameworks like LangGraph or LangChain, including designing multi-step agent workflows, tool calling, and managing state across a conversation.
• Interested in solving hard problems in regulated industries. Insurance experience is a plus, not a requirement.

Responsibilities

• Build and ship Ava, our customer-facing servicing agent, that handles policyholder requests over messaging platforms and resolves them end to end.
• Map out real servicing flows with brokers, like certificate requests, policy changes, billing questions, document collection, and claims intake, and turn each into something Ava can run on its own.
• Embed with brokers and their customers to understand how servicing actually happens today, then design the agent experience that replaces the back-and-forth with a single thread that gets things done.
• Integrate Ava directly into the systems brokers run on, like Applied Epic, so a customer message turns into a completed action in the system of record.
• Own the quality of what policyholders experience over messaging, and be the reason a brokerage goes live and keeps its customers happy.

Skills

Python

Backend development

Communication

Production-grade software

Experience with LLMs

Tools

LangGraph

LangChain

Applied Epic integration

Job description

General Magic is hiring a Forward Deployed AI Engineer in Toronto to bring insurance-specific AI into brokerages. You’ll work on Ava, a customer-facing servicing agent, and collaborate directly with founders to ship production agents inside broker workflows.

You’ll embed with brokers, map servicing flows, integrate with systems like Applied Epic, and own the end-to-end experience that gets policyholders serviced efficiently.