Administrative Assistant – Intermediate

emergiTEL Inc.; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

emergiTEL Inc. in Edmonton, Alberta is seeking an Administrative Assistant – Intermediate to support managers and staff with a range of clerical tasks.

This 12-month contract is 100% onsite at the Forestry Building, 9920 108 St, Edmonton, and starts ASAP. Ideal candidates have 2–4 years of experience in administrative roles, strong communication, data entry, and a solid command of MS Office; public sector or credential processing exposure is an asset.

Qualifications

• High school diploma or equivalent required.
• College diploma or university degree in Business Administration, Office Administration, or related is an asset.
• 2–4 years of administrative, clerical or client-service experience.
• Experience with data entry, records management, and file maintenance is an asset.
• Experience with credential processing or credential assessment is an asset.
• Experience in public sector or regulated environments is an asset.
• Experience with CCIS and ECDS or similar case management systems is an asset.
• Strong written and verbal communication skills and ability to explain policies clearly.

Responsibilities

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; manage high call volumes and de-escalate situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
• Assess Canadian and international credentials against Alberta Child Care Staff Certification standards.
• Review programs of study and make certification decisions or recommendations in alignment with policy.
• Manage first level certification appeals and verify staff qualification exemptions.
• Enter, maintain, and review client data in CCIS and ECDS; verify documents for completeness.
• Provide administrative support including file management, scanning, data entry, and correspondence.
• Support training of new assessors and reassessments; assist with program materials.

Skills

Communication skills

De-escalation skills

Attention to detail

Organizational skills

Time management

Teamwork

Education

High school diploma

College/university degree asset

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job description

emergiTEL is hiring for Administrative Assistant – Intermediate
Location: Edmonton, Alberta – 100% Onsite (Forestry Building, 9920 108 St, Edmonton)
Client: Public Sector
Contract Duration: 12 Months
Start Date: ASAP

Below is the full job description:

JOB OPPORTUNITY

Job Title: Administrative Assistant – Intermediate

Detail

Information

Contract Duration 12 Months

Location Edmonton, Alberta – 100% Onsite (Forestry Building, 9920 108 St, Edmonton)

Client Public Sector

Start Date ASAP

Position Overview

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs, and managing various administrative activities.

Key Responsibilities

Client Service & Communication

Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.

Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations.

Explain certification requirements, policies, procedures, assessment processes, and upgrading options.

Processing Credential Assessment & Certification

Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.

Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.

Managing first level certification appeals; confirm, revise, or elevate decisions as required.

Review and process staff qualification exemptions within assigned authority.

Managing Information Systems & Records

Accurately enter, maintain, and review client data in CCIS and ECDS.

Open, update, and manage client files; verify documents for completeness and accuracy.

Monitor system data quality and identify issues requiring referral or follow up.

Administrative & Team Support

Provide administrative support including file management, scanning, data entry, correspondence, and document processing.

Assist clients and staff with forms, online applications, and document submission.

Support training and development of new assessors and administrative staff; assist with reassessments.

Stakeholder & Program Support

Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.

Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.

Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.

Required Skills & Experience

Education

High school diploma or equivalent required.

College diploma or university degree in Business Administration, Office Administration, or a related discipline is an asset.

An equivalent combination of education and experience may be considered.

Experience

2–4 years of administrative, clerical, or client-service experience.

Experience managing high volumes of phone and email inquiries.

Experience with data entry, records management, and file maintenance.

Experience assessing or processing credentials, applications, or certifications is an asset.

Experience in a public sector or regulated environment is an asset.

Experience with CCIS and ECDS or similar case management systems is an asset.

Strong written and verbal communication skills.

Ability to explain policies and procedures clearly to diverse audiences.

Strong de-escalation and conflict resolution skills.

Strong attention to detail and accuracy.

Strong organizational and time-management skills.

Ability to manage multiple priorities in a deadline-driven environment.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Ability to work independently and within a team environment.

Work Requirements

Location

This is a 100% onsite role.

Work will be performed at the Forestry Building, 9920 108 St, Edmonton, AB.

The expectation will be for the resource to work from the office 5 days a week.

Hours

Standard hours of work are 8:15 AM to 4:30 PM with a 1-hour lunch break Alberta time, Monday through Friday, excluding holidays observed by the Province.

A criminal record check is required prior to commencement of services.

Mandatory Training

Once hired, the resource will be required to complete all mandatory training, including but not limited to:

Freedom of Information and Protection of Privacy Act

Security/Cybersecurity

Information Management

Respect in the Workplace

There may also be other mandatory and/or optional training.

Anticipated Interviews

Interviews are estimated to be held between October 27–30, 2026. This is an estimate only.