On-Site Solutions Associate - Canada

CSS White Cap Supply Canada Inc; Brampton; On-site; CAD 42,000 - 56,000; Full time

Job summary

White Cap Supply Canada Inc in Brampton is seeking a customer-focused professional to drive sales and manage client accounts on-site. You will coordinate new customer setup, keep orders moving, and support service delivery to meet client needs.

The role requires following up on backorders, processing orders in the system, and packing products while promoting product lines and maintaining strong customer relationships. Ideal candidates have 0–2 years of experience and a valid driver’s license.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.
• 1+ years of sales or account management experience.
• Must have a valid Drivers License and acceptable motor vehicle record.
• Willing and able to perform some physical work (racking, shelf building, stocking, cleaning).

Responsibilities

• Coordinates and executes setup of new customers in the program environment.
• Follows up on backorders and pre-packs products.
• Processes orders in the system and picks/packs items.
• Maintains product knowledge and assists customers during service delivery.
• Promotes product lines and supports marketing campaigns.
• Maintains customer relationships and identifies opportunities to improve service and reduce costs.

Skills

Sales experience

Account management

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.

Major Tasks, Responsibilities and Key Accountabilities

Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products. Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers. Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints. Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables. Promotes the product line and services, and supports marketing campaigns. Serves as a subject-matter expert for vending solutions. Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings. Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product. Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Typically requires overnight travel less than 5% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

1+ years of sales or account management experience.

Preferred Qualifications

Must have a valid Drivers License and acceptable motor vehicle record to meet carrier requirements. Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.