On Site Solutions Associate

CSS White Cap Supply Canada Inc; Edmonton; On-site; CAD 28,000 - 39,000; Full time

Job summary

CSS White Cap Supply Canada Inc is seeking a hands-on customer service professional to coordinate and execute setup for new customers within the program environment. You will manage backorders, assist with pre-packing, and maintain product knowledge to assist customers effectively.

In this role, you will serve as the point of contact for issues during product implementation, log visits, and support marketing campaigns while striving to strengthen customer relationships and identify cost-saving

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.
• Must have a valid Driver's License and acceptable motor vehicle record to meet carrier requirements.
• Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.

Responsibilities

• Coordinates and executes timely setup of new customers in the program environment.
• Follows up on backorders and pre-packing products.
• Processes orders in the system, picks/packs orders, follows up on backorders and pre-packs products.
• Maintains lasting relationships with customers through knowledgeable communication and proactively resolves issues.

Skills

Sales experience

Account management

Education

HS Diploma or GED

Job description

Job Summary

Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.

Major Tasks, Responsibilities and Key Accountabilities

Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products. Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers. Serves as point of contact for escalating issues or activities that the customer encounters during product implementation and expedites the resolution of customer complaints. Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables. Promotes the product line and services, and supports marketing campaigns. Serves as a subject-matter expert for vending solutions. Conducts weekly review with manager to discuss metrics and deliverables and attends customer meetings. Supports customers in keeping on-site services organized and clean, processes orders in the system, picks/packs orders, follows up on backorders, and pre-packs product. Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactively resolves issues and identifies opportunities to innovate, improve service, and reduce costs.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and objectionable. Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Typical requires overnight travel less than 5% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

• 1+ years of sales or account management experience.
• Must have a valid Drivers License and acceptable motor vehicle record to meet carrier requirements.
• Applicant must be willing and able to perform some amount of physical work such as racking and shelf building, putting away stock, cleaning and organizing construction and industrial work environments.

Minimum Pay

$24.35

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.