On-Site Service Representative

Northernmetalic; Grande Prairie; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

Northern Metalic Sales, based in Grande Prairie, AB, is seeking an On Site Service Representative to deliver exceptional customer service and operational support at client locations. You will manage inventory, replenish stock to min/max levels, and ensure safety and compliance while representing our values.

Travel to customer sites, process orders with MiPart and VMI tools, label stock, perform site audits, and assist at the Grande Prairie branch or other warehouses when not at customer

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of customer service experience (industrial supply experience preferred).
• Strong organizational and communication skills.
• Proficiency with mobile apps and basic computer systems.
• Valid Class 5 Driver’s License.

Responsibilities

• Act as the primary point of contact for designated customer sites, ensuring professional and courteous interactions.
• Travel to customer sites to manage inventory levels according to agreed Min/Max standards.
• Scan and process orders using Northern Metalic’s VMI tools (e.g., MiPart app) for accurate replenishment.
• Receive and stock purchased products in designated customer locations.
• Verify product quantities and ensure timely replenishment to avoid shortages or overstock.
• Coordinate schedules with the sales team to maintain coverage of responsible areas.
• Deliver customer product to customer locations on route as required.
• Assisting at the Grande Prairie branch or alternate Northern Metalic warehouses when not at customer locations.
• Follow all customer site safety guidelines and Northern Metalic policies.
• Provide regular updates to account managers regarding customer needs, challenges, and opportunities.

Skills

Customer service

Communication

Organization

Education

High School diploma

Tools

MiPart app

Job description

Northern Metalic Sales is a Canadian Independent Industrial Distributor based in Grande Prairie, AB with operations across Alberta & BC.

Northern Metalic Sales is part of a larger, diverse group of companies with interests in wholesale distribution, oilfield service & supply, lubricants distribution, safety supplies & field services, land and real estate development, rail construction & transload, vehicles rentals & leasing, and finance.

Our Grande Prairie branch is currently seeking a On Site Service Representative to join their team!

The Onsite Service Representative is responsible for delivering exceptional customer service and operational support at client locations. This role ensures accurate inventory management, timely replenishment, and compliance with safety standards while representing Northern Metalic’s values and commitment to reliability and responsiveness.

Key Responsibilities:

Customer Service & Relationship Management

• Act as the primary point of contact for designated customer sites, ensuring professional and courteous interactions.
• Represent Northern Metalic’s mission and values during all customer engagements.
• Identify opportunities to expand product offerings and communicate them to account managers.
• Travel to customer sites to manage inventory levels according to agreed Min/Max standards.
• Scan and process orders using Northern Metalic’s VMI tools (e.g., MiPart app) for accurate replenishment.
• Maintain proper labeling and ensure stock areas are clean and organized.
• Perform site audits and set up new VMI bins and product offerings as required.

Operational Tasks

• Receive and stock purchased products in designated customer locations.
• Verify product quantities and ensure timely replenishment to avoid shortages or overstock.
• Prepare invoices and verify customer accounts and credit limits when necessary.
• Coordinate schedules with the sales team to maintain coverage of responsible areas.
• Deliver customer product to customer locations on route as required
• Assisting at the Grande Prairie branch or alternate Northern Metalic warehouses when not at customer locations

Compliance & Safety

• Follow all customer site safety guidelines and Northern Metalic policies.
• Ensure compliance with health, safety, and cleanliness standards at all times.

Reporting & Communication

• Provide regular updates to account managers regarding customer needs, challenges, and opportunities.
• Participate in semi-annual business reviews to assess service performance and implement improvements.

Qualifications:

• High School diploma or equivalent.
• Minimum 2 years of customer service experience (industrial supply experience preferred).
• Strong organizational and communication skills.
• Ability to work independently and manage time effectively.
• Proficiency with mobile apps and basic computer systems.
• Valid Class 5 Driver’s License.

Working Conditions:

• Frequent travel to customer sites; ability to work in industrial environments.
• May involve working outdoors, in remote locations, and occasional weekend or emergency service calls.
• Must be physically capable of manual handling and lifting.

Core Competencies:

• Customer-focused mindset.
• Attention to detail and accuracy.
• Problem-solving and adaptability.
• Commitment to safety and compliance

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Grande Prairie, AB T8V 4E2: reliably commute or plan to relocate before starting work (required)