On-Site Leasing & Tenant Relations Specialist

Royal York Property Management, inc.; Southwestern Ontario; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

Royal York Property Management is seeking an On-Site Leasing Administrator to support leasing, occupancy, and tenant retention at a designated residential property in Waterloo, Ontario, Canada. The role combines leasing, tenant relations, and on-site administration, with a focus on converting prospects and renewing tenancies.

You will conduct property tours, assist with applications, coordinate renewal outreach, and maintain accurate records to prevent turnover while coordinating with internal

Qualifications

• Two to three years of relevant experience in residential leasing, property management, multifamily housing, tenant services, hospitality, customer service, or sales.
• Previous experience with lease renewals, tenant retention is a strong asset.
• Experience with Rent Manager, Entrata, Buildium, AppFolio, MRI, or comparable platforms is also relevant.
• Strong leasing, sales, and customer service skills.
• Confidence conducting property tours and closing qualified prospects.
• Ability to build professional relationships with tenants.

Responsibilities

• Respond promptly to rental inquiries and schedule tours of available units.
• Maintain knowledge of units, floor plans, rental rates, features, and amenities.
• Assist applicants with rental applications and leasing documentation.
• Coordinate renewal outreach and support lease renewals to maintain occupancy.
• Prepare and maintain leasing records, inquiries, tours, applications, and follow-ups.
• Provide day-to-day administrative support for leasing and tenant operations.

Skills

Residential leasing

Property management

Tenant services

Sales

Customer service

CRM systems

Communication skills

Tools

Rent Manager

Entrata

Buildium

AppFolio

MRI

Job description

Royal York Property Management is seeking an On-Site Leasing Administrator to support leasing, occupancy, and tenant retention at a designated residential property in Waterloo, Ontario, Canada. The role combines leasing, tenant relations, and on-site administration, with a focus on converting prospects and renewing tenancies.

You will conduct property tours, assist with applications, coordinate renewal outreach, and maintain accurate records to prevent turnover while coordinating with internal