On-Site Customer Support & Parts Advisor - Growth

Brandt Group of Companies; Mississauga; Vor Ort; CAD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Learning opportunities

Career advancement

Benefits package

RRSP retirement plan

Zusammenfassung

Brandt Tractor Ltd. in Mississauga is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to customers. The role focuses on growing the customer base, maintaining relationships, and delivering personalized service with product updates.

Responsibilities include prospecting, daily visits, territory planning, and collaboration with management to expand the customer base, while maintaining accurate records and fulfilling training requirements.

Qualifikationen

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Journeyman ticket in Parts or heavy equipment considered an asset.

Aufgaben

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Kenntnisse

Sales experience

Driver's license

Customer relationships

Teamwork

Time management

Travel readiness

Vehicle/Inventory awareness

Jobbeschreibung

Brandt Tractor Ltd. in Mississauga is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to customers. The role focuses on growing the customer base, maintaining relationships, and delivering personalized service with product updates.

Responsibilities include prospecting, daily visits, territory planning, and collaboration with management to expand the customer base, while maintaining accurate records and fulfilling training requirements.