Field Customer Support & Parts Sales Pro

Brandt Group of Companies; Barrie; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental insurance

RRSP / Pension plan

Opportunities for advancement

Job summary

Brandt Tractor Ltd is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to new and existing customers, with a focus on growing the customer base in the Barrie area.

The role involves prospecting, relationship-building, daily customer visits, and collaboration with management on marketing strategies. Valid driver's license and willingness to travel are required.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to be positive and professional towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Journey person ticket in Parts or heavy equipment considered an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Driver's license

Team player

Time management

Job description

Brandt Tractor Ltd is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to new and existing customers, with a focus on growing the customer base in the Barrie area.

The role involves prospecting, relationship-building, daily customer visits, and collaboration with management on marketing strategies. Valid driver's license and willingness to travel are required.