On-Site Customer Excellence Manager

GoVeyance; British Columbia; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A leading conveyancing firm in British Columbia is seeking a Customer Excellence Manager to enhance customer adoption after onboarding. This role includes on-site visits, personalized training sessions, and ongoing client support to ensure long-term customer success. Ideal candidates should have over 5 years of conveyancing experience and strong communication skills. A competitive salary of $65K-$70K annually plus bonuses is offered, along with a robust benefits package.

Qualifications

• 5+ years of hands-on conveyancing experience with end-to-end workflows.
• Experience working with two or more conveyancing platforms.
• Strong communication and relationship-building skills.
• Natural problem-solver who can identify challenges quickly.
• Willingness to travel and engage with customer teams on-site.

Responsibilities

• Engage with customers post-onboarding to optimize usage.
• Conduct on-site visits to observe platform use in real environments.
• Monitor customer health and performance to address challenges.
• Facilitate value-driven conversations showcasing customer wins.

Skills

Customer relationship management

On-site training facilitation

Problem-solving

Workflow optimization

Job description

A leading conveyancing firm in British Columbia is seeking a Customer Excellence Manager to enhance customer adoption after onboarding. This role includes on-site visits, personalized training sessions, and ongoing client support to ensure long-term customer success. Ideal candidates should have over 5 years of conveyancing experience and strong communication skills. A competitive salary of $65K-$70K annually plus bonuses is offered, along with a robust benefits package.