On-Call Operations Centre Coordinator (Security) - Hybrid

Entuitive; Vancouver; Hybrid; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Reputable national company

Rewarding work environment

Job summary

Commissionaires BC is seeking an Operations Centre Coordinator to provide scheduling and customer service for Security Officers and clients across British Columbia. This casual, on-call role covers varied shifts, with 24/7 operations, including days, evenings, and overnights.

Pay rate is $24.50/hr, with work done both in the office and from home. Opportunities for growth, a reputable national company, and a rewarding work environment are offered.

Qualifications

• Excellent customer service skills.
• Clear criminal record with ability to obtain a reliability security clearance.
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility).
• Intermediate computer skills.
• Able to work under pressure.

Responsibilities

• Responding to and monitoring staffing/service requests from internal and external clients.
• Answering calls from employees and members of the public and assisting with their queries.
• Selecting appropriate employees to fill staffing service requests.
• Providing a clear and accurate description of work assignments to employees.
• Shift scheduling using in-house software programs.
• Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system.
• Maintaining a detailed log after the end of each shift.
• Producing ad hoc reports as required by various departments.
• Conducting follow-up reviews with clients to ensure client satisfaction.

Skills

Customer service

Criminal record check

Canadian residency

Computer skills

Work under pressure

Tools

Lone Work Program

In-house scheduling software

Job description

Commissionaires BC is seeking an Operations Centre Coordinator to provide scheduling and customer service for Security Officers and clients across British Columbia. This casual, on-call role covers varied shifts, with 24/7 operations, including days, evenings, and overnights.

Pay rate is $24.50/hr, with work done both in the office and from home. Opportunities for growth, a reputable national company, and a rewarding work environment are offered.